Logistics Planner

XTL Transport Inc.; Toronto; Hybrid; CAD 52,000 - 68,000; Full time

Job summary

XTL Transport Inc. in Toronto, Ontario, is seeking a proactive logistics professional to optimize carrier relations, dispatch operations, and in-transit issue resolution.

The role emphasizes timely communication with carriers, shippers, and internal teams to keep shipments on schedule and data accurate. You will support and replace teammates as needed, uphold XTL's LEAD WITH GRACE values, and contribute to performance reporting and cost control through clear data management and proactive problem

Qualifications

• Post-secondary education required.
• Excellent customer service and professional demeanor.
• Exceptional interpersonal and communication skills.
• Self-starter, well organized and detail oriented.
• Ability to multitask, manage priorities and meet deadlines.

Responsibilities

• Interact with carriers and dispatchers to ensure visibility and service.
• Maintain carrier relationships and monitor performance for feedback.
• Provide timely communication with stakeholders to determine best action.
• Complete TMS shipment updates and conduct EDI audits.
• Track, report and bill accessorial charges and support yard checks.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Organized

Detail oriented

Team player

Work under pressure

Education

Post-secondary education

Tools

AS400

TMS

EDI

Job description

Job Summary

Interact with carriers / dispatchers to ensure the highest level of visibility and service. In doing so the JLP needs to identify, address, and resolve all in transit issues. Timely communication with all relevant stakeholders to determine the best course of action in the shortest amount of time is fundamental.

Responsibilities/ Tasks

1. Carrier Relations:

• Grow & develop strong carrier relationships
• Monitor and provide feedback on carrier overall performance to the Carrier Logistic Planner
• Proactive communication with carriers to ensure shipments are being executed as scheduled
• Trace status of shipments and provide information back to Shipper Logistics Planner as needed
• Handle initial information on loss/damage and shortage claims on shipments

2. Customer Relations / Reporting:

• Complete TMS shipment updates
• Conduct EDI audits
• Update / Reconcile yard checks
• Book Lumpers
• Track, report and bill accessorial charges

3. Corporate Responsibilities:

• Perform all of the above responsibilities in alignment with our corporate strategic objectives
• Perform all of the above responsibilities in alignment with our corporate values of LEAD WITH GRACE

4. Measurement:

• Ensure data integrity is high when managing and completing orders
• Verify carrier data is accurate before completing orders

5. Other Responsibilities:

• Support and replace other team members as needed

6. Culture:

• Support Company Culture and XTL's Core Principles - LEAD WITH GRACE

• Leadership
• Empowerment
• Appreciation
• Diversity
• Work Ethic
• Integrity
• Trust
• Honesty
• Growth
• Respect
• Agility
• Creativity
• Excellence

7.Main Requirements and competencies / Skills and Abilities

• Must be eager, up for new challenges, and not willing to settle
• Excellent customer service skills and professional demeanor
• Must have exceptional interpersonal and communication skills
• Self starter with good judgment, well organised, professional and detail oriented individual
• Ability to multi-task and manage priorities, meet deadlines, work under pressure and take on additional tasks
• A good knowledge of North American geography is an asset
• Post secondary education is required
• Working knowledge of AS400 is preferred

8. Resolution of problems and initiative / Work Environment

• Able to work in fast pace environment
• Able to work in a team atmosphere with minimal supervision

#ONTjob