Logistics Coordinator

Uber Freight; Calgary; Remote; CAD 45,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a customer service professional in the logistics sector! In this dynamic role, you will utilize advanced Transportation Management Systems to ensure the timely delivery of goods while providing exceptional customer service. You will be responsible for analyzing performance data, improving service efficiency, and training users on the TMS. This is an exciting opportunity to work with a market leader in logistics technology, where your contributions will help shape the future of supply chain management. If you are passionate about logistics and customer service, we want to hear from you!

Qualifications

• 1-2 years of experience in Transportation, Logistics, or Supply Chain required.
• Ability to analyze data and provide insights to improve service.

Responsibilities

• Manage order life cycle using TMS to ensure timely and efficient delivery.
• Establish relationships with carriers and maintain shipment data integrity.

Skills

Customer Service

Transportation Management

Analytical Skills

Problem Solving

Education

High School Diploma or GED

Bachelor’s Degree in Transportation Logistics or Supply Chain Management

Tools

Transportation Management System (TMS)

Microsoft Tools

Google Tools

Job description

Schedule: FT

Job Type: Remote

Salary Type: Salary

Req #: 1034

About The Role

Uber Freight is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will lead transportation functions to ensure accurate, timely delivery of products in the most efficient and cost-effective manner all while providing excellent customer service to our customers.

What The Candidate Will Do

1. Use the Transportation Management System (TMS) to its fullest potential in order to facilitate the life cycle of an order
2. Exceed customer on time pick-up and delivery expectations
3. Establish and maintain effective relationships with carriers contracted to the account as well as other carriers operating in your geographical region
4. Review and correct in-bound shipment data integrity, i.e. ISD
5. Proactive analysis to prevent service failures
6. Proactively develop, recommend and implement cost savings and/or service improvement programs in support of the transportation strategy
7. Professional and timely communications
8. Identify patterns with shipper, receiver, and carrier performance and recommend actions for improvement
9. Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make a determination; make adjustments in TMS; and, respond to Accounting to deny or approve the additional funds, etc.)
10. Train new customer and vendor users on the TMS, demonstrating knowledge of customer business practices and workflow
11. Upload and maintain current customer benchmark rates in TMS, OCA or SRG

Basic Qualifications

1. High school diploma or GED equivalent
2. 1-2 years of related experience in Transportation/Logistics/Supply Chain

Preferred Qualifications

1. Bachelor’s degree in Transportation Logistics or Supply Chain Management
2. Knowledge of the Freight Industry
3. Reporting and Analytics (Ability to run BI reports; validate information; understand reports, offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
4. Knowledge of Microsoft and/or Google Tools

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.