Logistics and Order Fulfillment Coordinator

Xtract One Technologies; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A technology company in Toronto is seeking a qualified Logistics and Order Fulfillment Coordinator to manage customer order logistics and support the Supply Chain team. This role requires strong communication skills, logistics experience, and data management proficiency. The ideal candidate will thrive in a fast-paced environment and have a Bachelor's degree or Diploma in a relevant field. The position is full-time and comes with significant responsibilities that go beyond typical corporate roles.

Qualifications

• Minimum 5+ years logistics experience, preferably with complex technology products.
• Knowledge of customs procedures for import and export shipments.
• Certification in APICS or PMAC is preferred.

Responsibilities

• Act as primary liaison between Xtract One and 3PL partners, customers, and customs brokers.
• Create commercial documentation for shipments including shipping labels.
• Plan logistics and track shipment of final products.

Skills

Logistics experience

Strong communication skills

Data management proficiency in MS Excel

Problem-solving creativity

Project management experience

Education

Bachelor’s degree or Diploma in business or technical major

Tools

ERP workflows (Epicor ideal)

Job description

Logistics and Order Fulfillment Coordinator

Xtract One Technologies is seeking a Logistics and Order Fulfillment Coordinator to join the Supply Chain team in Operations. Reporting to the Supply Chain Director, this role is responsible for managing customer order logistics and tracking, including customer demos and other marketing events support. This is a great opportunity to join a fast‑paced entrepreneurial start‑up with broader responsibilities than a typical corporate role. The successful candidate will be an enthusiastic individual who is aligned with our core values and will excel at the following responsibilities.

Responsibilities

• Acts as the primary liaison between Xtract One and 3PL partners, customers & customs brokers
• Ensure product shipments are delivered safely and on schedule
• Create commercial documentation for both import and export shipments with multiple modes of transport and may include creation of shipping labels
• Track location and condition of all Sales Demo kit assets, managing all venue forward and reverse logistics
• Maintain shipment logs and records of incoming & outgoing shipments
• Work effectively with other supply chain team members to accurately track, receive & support inventory records
• Tactful communication with customers to coordinate all relevant shipping details on both ends. Manage related packaging requirements or ‘white glove’ logistics service needs
• Collaborate cross-functionally with key stakeholders, Sales, Engineering, Marketing, & Finance
• Support Customer Success Team of Field Service Engineers with timely coordination of equipment arrival and their travel planning
• Work with contract manufacturers to confirm order status dates and shipment readiness
• Plan the logistics and track shipment of final products according to schedule requirements
• Support customer RMA returns with Customer Success team and Mfg Engineering
• Monitor email communications, handle direct phone calls, and participate in conference calls with customers
• Will include other duties as needed by the business

Qualifications

• Bachelor’s degree or Diploma in business or technical major from an accredited University or College
• Must have minimum 5+ years logistics experience, possibly with a 3PL, and preferably with complex technology product expertise
• Knowledge and experience with customs procedures for both import and export shipments
• Certification or enrollment in APICS or PMAC is preferred
• As this is a customer facing role, must possess strong verbal and written communication skills
• A high level of data management proficiency MS Excel/macros/pivots
• ERP process workflows expertise in a physical product industry context is highly valued (Epicor ideal)
• A highly organized individual, some prior project experience beneficial and/or formal PM training
• Work effectively both within a team and independently; have demonstrated initiative, adaptability, and problem-solving creativity in prior roles; takes pride in their own quality of work
• Proven ability to efficiently handle multiple concurrent tasks and prioritize effectively in a fast‑paced environment

Xtract One is committed to creating an inclusive, accessible work environment and providing accommodation for individuals with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation at any stage of the recruitment process or while employed with us, please notify Human Resources at [e-mail], and we will work with you to meet your needs.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Industries

IT Services and IT Consulting