Lodge Manager - CSE

Civeo North America; Fort McMurray; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits package

EFAP - Employee & Family Assistance

RRSP/DPSP Match

Job summary

Civeo North America seeks a Lodge Manager for our northern Alberta lodges. You will lead day-to-day operations, drive guest satisfaction, and oversee profit targets in a fast-paced environment.

The role requires strong leadership, union experience, and a focus on safety and efficiency. You will report to the Operations Manager and work on-site in Fort McMurray, Alberta.

Qualifications

• 5+ years of progressive experience in hotel and food services management.
• Proven leadership and staff management abilities in a lodge/hotel setting.
• Strong knowledge of health, safety, and regulatory compliance.

Responsibilities

• Achieve profit targets and develop sales strategies.
• Participate in monthly forecasting and KPI tracking.
• Oversee recruitment, mentorship and development of direct reports.
• Maintain superior guest relations and service quality.
• Lead safety culture and ensure regulatory compliance.

Skills

Leadership

Staff management

Strategic planning

Customer relations

Problem solving

Communication

Tools

Microsoft Office

Job description

Job Description

Are you from Fort McMurray and ready for your next big leadership move? Take the lead in a fast‑paced lodge environment and help elevate the guest experience right here in your own backyard!

Civeo Services Employees LP is currently seeking a Lodge Manager for its facilities located in northern Alberta. Reporting to the Operations Manager, the successful candidate will oversee and manage the day-to‑day lodge operations.

Key Responsibilities

• Achieve profit targets.
• Create sales strategies and targets.
• Participate in monthly forecasting.
• Record and monitor contractual KPIs.
• Maintain quality assurance and control of all lodge operations.
• Ensure productivity goals are met.
• Establish performance standards and expectations.
• Oversee the recruitment, mentorship and development of direct reports.
• Develop and maintain superior customer relations.
• Respond to issues in a timely and professional manner.
• Ensure compliance with Federal and Provincial licensing laws, health and safety and other statutory regulations.
• Lead and develop a safety culture.

Qualifications

• 5+ years of progressive experience in hotel and food services management.
• Class 5 Operator’s License, with a 5‑ year driving record satisfactory to Civeo’s driving criteria.
• Proficient with Microsoft Office programs.
• Exceptional leadership and management skills.
• Experience in managing a unionized work force.
• Knowledge of remote lodge operations is an asset.
• Self‑motivated in managing a facility thru initiative and innovation to achieve results in a safe and profitable manner.
• Ability to maintain a professional demeanor in all interaction with clients, guests and staff
• Conflict resolutions skills.
• Aptitude to establish and maintain effective relationships with internal and external stakeholders.
• Ability to develop and motivate staff to achieve challenging goals.
• Superior oral and written communication skills.
• Excellent organizational and time management skills.
• Ability to solve problems logically, and make decisions in unique situations.
• Must be abele to pass a pre-access Drug & Alcohol test.

What We Offer

• Comprehensive benefits package, which includes dental, vision, life insurance, and extended health coverage
• Health or Personal Spending Account
• Employee & Family Assistance Program (EFAP)
• RRSP/DPSP Match Program

While we own an incredible responsibility to provide remarkable service to our guests from various walks of life, we are also strongly committed to providing inclusive, equitable and respectful workplace to our employees and for our communities we serve.

We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce. In pursuit of our diversity and inclusion values, we seek applicants with a varied range of skills, experiences, and competencies. All those qualified individuals who would further contribute to our diversification are encouraged to apply.