Lodge Manager - PNW

Canadian Inclusion; Kitimat; Presencial; CAD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

RRSP/DPSP Match Program

EFAP

Descripción de la vacante

Civeo Pacific Northwest Employees LP is seeking a Lodge Manager to lead Sitka Lodge operations in Kitimat, BC. This role reports to the Sr. Operations Manager and focuses on safety, guest experience, employee engagement and business performance.

Rotation: 15 days on / 13 days off as required by the business. Key responsibilities include achieving profitability, developing sales targets, forecasting, KPI tracking, and ensuring regulatory compliance.

Formación

• Minimum 5 years of progressive experience in hotel and food services management.
• Class 5 Operator's License with a 5-year driving record satisfactory to Civeo's criteria.
• Experience in managing a unionized workforce.
• Knowledge of remote lodge operations is an asset.
• Must pass pre-access Drug & Alcohol test.
• Strong organizational and time management skills.
• Superior oral and written communication skills.

Responsabilidades

• Achieve lodge profitability and productivity targets.
• Develop sales strategies and targets.
• Participate in monthly forecasting and financial planning.
• Track and monitor contractual KPIs.
• Maintain quality assurance and control of lodge operations.
• Oversee recruitment, mentorship and development of direct reports.
• Develop and maintain superior customer relations.
• Respond to operational issues in a timely and professional manner.
• Ensure compliance with licensing laws, health and safety and other regulations.
• Lead and develop a safety culture.

Conocimientos

Leadership

Financial acumen

Forecasting

Safety compliance

Customer relations

Staff development

Communication

Problem solving

MS Office

Herramientas

Microsoft Office

Descripción del empleo

Civeo is a global workforce accommodation specialist that helps people maintain healthy, productive and connected lives while living and working away from home. Our unique approach focuses on guest wellbeing, operational efficiency, community building and a property development mindset - making us a leading provider of accommodation solutions.

Civeo Pacific Northwest Employees LP is seeking a Lodge Manager to lead day-to-day operations for Sitka Lodge located in Kitimat, BC. Reporting to the Sr. Operations Manager, this role provides leadership and balance in operational priorities with a commitment to safety, guest experience, employee engagement and business performance. This position will be on a rotation basis 15 days on / 13 days off as required by the business.

Key Responsibilities

• Achieve Lodge profitability and productivity targets.
• Develop sales strategies and targets.
• Participate in monthly forecasting and financial planning.
• Track and monitor contractual KPIs.
• Maintain quality assurance and control of all lodge operations.
• Ensure productivity goals are met.
• Establish performance standards and expectations.
• Oversee the recruitment, mentorship and development of direct reports.
• Develop and maintain superior customer relations.
• Respond to operational issues in a timely and professional manner.
• Ensure compliance with Federal and Provincial licensing laws, health and safety and other statutory regulations.
• Lead and develop a safety culture.

Qualifications

• Minimum 5 years of progressive experience in hotel and food services management.
• Class 5 Operator's License, with a 5- year driving record satisfactory to Civeo's driving criteria.
• Proficient with Microsoft Office programs.
• Exceptional leadership and management skills.
• Experience in managing a unionized work force.
• Knowledge of remote lodge operations is an asset.
• Self-motivated in managing a facility through initiative and innovation to achieve results in a safe and profitable manner.
• Ability to maintain a professional demeanor in all interaction with clients, guests and staff
• Conflict resolutions skills.
• Aptitude to establish and maintain effective relationships with internal and external stakeholders.
• Ability to develop and motivate staff to achieve challenging goals.
• Superior oral and written communication skills.
• Excellent organizational and time management skills.
• Ability to solve problems logically and make decisions in unique situations.
• Must be able to pass a pre-access Drug & Alcohol test.

What we offer

• Comprehensive benefits package, which includes dental, vision, life insurance, and extended health coverage
• Health or Personal Spending Account
• Employee & Family Assistance Program (EFAP)
• RRSP/DPSP Match Program

While we own an incredible responsibility to provide remarkable service to our guests from various walks of life, we are also strongly committed to providing inclusive, equitable and respectful workplace to our employees and for our communities we serve.

We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce. In pursuit of our diversity and inclusion values, we seek applicants with a varied range of skills, experiences, and competencies. All those qualified individuals who would further contribute to our diversification are encouraged to apply.