Lobby Ambassador - Seasonal

The Wickaninnish Inn; Tofino; Presencial; CAD 22.000 - 31.000; A tiempo parcial

Descripción de la vacante

Wickaninnish Inn Ltd. is seeking a Lobby Ambassador to welcome guests, handle arrivals, calls, and inquiries, and support front desk operations. You will learn Relais & Châteaux standards, AAA/Forbes guidelines, and strive to deliver exceptional hospitality on the West Coast.

The role is ideal for a cooperative/internship placement from May to October, with AM/PM shifts and opportunities to grow within a prestigious Relais & Châteaux property known for outstanding guest service.

Formación

• Excellent interpersonal and written communication skills.
• Ability to work AM and PM shifts and weekends.
• Must be friendly, professional and well-groomed.

Responsabilidades

• Welcome guests upon arrival and assist with check-in and orientation.
• Answer phone calls, emails, and inquiries; process reservations.
• Deliver amenities and assist with guest requests to enhance experience.
• Maintain knowledge of local services and activities on Vancouver Island.

Conocimientos

Interpersonal communication

Written and verbal communication

Attention to detail

Guest service orientation

Flexibility in shifts

Educación

BC Class 5 Driver's License

Descripción del empleo

Join our Front Office Team as a Lobby Ambassador, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure's World's Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

Lobby Ambassadors work with our Front Office Team in assisting our guests and ensuring their experience at the Wickaninnish Inn is all it can be. Lobby Ambassadors are responsible for welcoming guests upon arrival, answering phone calls, and performing guest check-ins and orientation.

This position is available for co-op/internship placements (May - October).

As a Lobby Ambassador you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
• Be true to Our Promise, meet and exceed the service philosophies and standards of the Inn
• Take and process reservations calls
• Welcome guests, perform check ins and check outs/guest orientation
• Answer enquiries regarding the Inn's services and registration by telephone, email and written correspondence, and in person
• Deliver amenities (fruit plates, room deliveries, etc.)

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• Knowledgeable about, and capable to meet and exceed, Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
• Clear, effective radio communication.
• Ability to work AM and PM shifts.
• Sound judgement and ability to work alone.
• A strong aptitude for attention to detail.
• A valid BC Class 5 Driver's License. Applicants must be eligible for a BC Class 5 driver's license and have a minimum of two years of clean driving experience in their home country.
• A professional and groomed appearance is required.
• Excellent interpersonal and communication skills, both written and verbal.
• Must enjoy working evenings and weekends.
• Be familiar with services and activities offered in Tofino, Ucluelet and Vancouver Island.
• Ability to carry and transfer up to 40lbs.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage: $19.00 per hour.