Loans Operations Specialist - 1 Year Contract

ABL Employment Inc; Toronto; On-site; CAD 50,000 - 55,000; Full time

Job summary

ABL Employment Inc is seeking a Loans Operations associate to join our client's team for an initial 12-month contract with potential for permanent placement. The role serves as the operational liaison between clients and the client management team, ensuring exceptional service for customers in a fast-paced environment.

The successful candidate will review loan requests, verify information, and provide terms based on risk assessment, while coordinating with internal staff and external vendors.

Qualifications

• 2+ years of experience in loans, banking, or financial customer service.
• Post-secondary degree attained.
• Attention to detail and accuracy in work.
• Strong customer service skills with handling confidential information.
• Ability to commute to downtown Toronto.
• Tech-savvy and comfortable with new technology.

Responsibilities

• Review client loan requests.
• Complete information verification calls as needed.
• Provide terms on approvals based on risk assessment.
• Liaise with internal staff, external vendors and customers regarding lending documentation.
• Ensure documentation is properly entered, received, and updated.
• Answer incoming calls and resolve customer inquiries positively.
• Record accurate details of customer inquiries in the database and escalate issues as needed.

Skills

Customer service

Attention to detail

Loans experience

Tech savvy

Education

Post-secondary degree

Job description

ABL Employment Inc is seeking a Loans Operations associate to join our client's team for an initial 12-month contract with potential for permanent placement. The role serves as the operational liaison between clients and the client management team, ensuring exceptional service for customers in a fast-paced environment.

The successful candidate will review loan requests, verify information, and provide terms based on risk assessment, while coordinating with internal staff and external vendors.