Loans & Customer Finance Advisor

LendDirect; Toronto; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Health benefits

RRSP/DPSP program

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Employee Assistance Program

Job summary

LendDirect in Toronto, ON is seeking a Financial Service Representative to deliver exceptional service, build lasting relationships, and help customers secure tailored lending solutions. This full-time role blends customer care with sales, offering growth opportunities within the Attain Finance family.

You’ll handle inbound and outbound calls, educate clients on products, assist with delinquency management when needed, and participate in hands-on training with mentoring.

Qualifications

• High School diploma or equivalent; college coursework or degree is a plus.
• Experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate!
• Excellent communication and problem-solving skills; comfortable with a fast-paced environment.

Responsibilities

• Deliver Exceptional Service: Provide outstanding support to customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote offerings.
• Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and resolving issues.
• Learn and Grow: Participate in hands-on training with one-on-one mentoring to build skills and confidence.
• Ensure Compliance: Follow regulatory guidelines and company policies to protect customer information and assets.

Skills

Customer Focus

Sales Mindset

Strong Communication

Problem-Solving Skills

Adaptability

Team Player

Educational Background

Industry Experience

Education

High School Diploma

College coursework or degree

Job description

LendDirect in Toronto, ON is seeking a Financial Service Representative to deliver exceptional service, build lasting relationships, and help customers secure tailored lending solutions. This full-time role blends customer care with sales, offering growth opportunities within the Attain Finance family.

You’ll handle inbound and outbound calls, educate clients on products, assist with delinquency management when needed, and participate in hands-on training with mentoring.