Customer Finance Specialist - Loans & Growth

LendDirect; Dieppe; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Benefits from day one

RRSP/DPSP matching

Employee Assistance Program

Tuition Reimbursement

Leadership Development Programs

Annual Bonus Program

Job summary

LendDirect in Dieppe, NB, is hiring a Financial Service Representative to deliver exceptional service and help customers secure financial solutions. This full-time role offers a path to growth within Attain Finance and its family of brands including Cash Money and Heights Finance.

You will handle inbound calls, upsell products, support delinquency conversations, and participate in hands-on training while following regulatory guidelines. Benefits start on day one and training is provided.

Qualifications

• Customer-focused with a genuine desire to help others.
• Sales-minded with ability to upsell and cross-sell.
• Strong verbal and written communication skills.
• Problem-solving with proactive thinking.
• Adaptable and quick to learn new systems.
• Team player willing to contribute to success.
• Education: High School diploma required; college coursework is a plus.
• Experience in customer service or consumer finance preferred but not required.

Responsibilities

• Deliver exceptional service to new and existing customers through the loan process.
• Educate customers on financial products and services.
• Handle inbound calls and make proactive outbound calls.
• Assist delinquency management discussions.
• Participate in hands-on training with mentor guidance.
• Ensure compliance with regulations and policies.

Skills

Customer focus

Sales mindset

Strong communication

Problem-solving

Adaptability

Team player

Education

High School diploma or equivalent

Job description

LendDirect in Dieppe, NB, is hiring a Financial Service Representative to deliver exceptional service and help customers secure financial solutions. This full-time role offers a path to growth within Attain Finance and its family of brands including Cash Money and Heights Finance.

You will handle inbound calls, upsell products, support delinquency conversations, and participate in hands-on training while following regulatory guidelines. Benefits start on day one and training is provided.