Executive Suites Concierge

Maple Leaf Sports & Entertainment Ltd.; Toronto; Hybrid; CAD 25,000 - 33,000; Full time

Job summary

Maple Leaf Sports & Entertainment Partnership invites applications for a Fan Services role supporting suite fans at Scotiabank Arena and BMO Field. You will deliver championship customer service, greet fans, and coordinate with staff to resolve issues during events.

The position requires Smart Serve certification, a positive attitude, and the ability to work evenings and weekends in a dynamic arena environment in Toronto. Prior VIP hospitality experience is an asset.

Qualifications

• Must be available to work weekdays as early as 4:00pm, and a variety of shifts on weekends and holidays as the need arises.
• Smart Serve Certificate required.
• Previous experience in VIP hospitality/ concierge services an asset.
• Work with enthusiasm and professionalism at all times.
• Excellent interpersonal and communication skills; team focused.
• Work well under pressure; handle multiple tasks simultaneously.
• Ability to work in a dynamic environment, with loud noise, bright lights and temperature fluctuations.
• Ability to handle possible emergency situations and unplanned events, situations and circumstances.
• Familiarity with the City of Toronto and tourist attractions an asset.
• A winning and engaging attitude.

Responsibilities

• As a valuable member of the Fan Services team, you will be responsible for the delivery of championship customer service to suite fans during a variety of Scotiabank Arena and BMO Field events.
• Greet fans in a welcoming and friendly manner
• Communicate positively and professionally with staff and fans
• Provide a friendly and informed response to any service related issue/inquiry
• Monitor and control guest access to all suites
• Act as an ambassador for the Fan Services department, SBA and City of Toronto
• Participate in special events/promotional activities for Executive Suite clients as the need arises
• Attend pre-event and post-event briefings
• Liaise with maintenance, housekeeping and food & beverage departments to ensure reported problems or concerns are resolved in a timely manner
• Ensure adherence to MLSE service standards and policies
• Work in compliance with the provisions of the Occupational Health & Safety Act
• Adhere to MLSE service standards and policies
• Perform other duties as required

Skills

VIP hospitality

customer service

interpersonal skills

team oriented

Education

Smart Serve Certificate

Job description

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started. This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for.

Job Description

• As a valuable member of the Fan Services team, you will be responsible for the delivery of championship customer service to suite fans during a variety of Scotiabank Arena and BMO Field events.
• Greet fans in a welcoming and friendly manner
• Communicate positively and professionally with staff and fans
• Provide a friendly and informed response to any service related issue/inquiry
• Monitor and control guest access to all suites
• Act as an ambassador for the Fan Services department, SBA and City of Toronto
• Participate in special events/promotional activities for Executive Suite clients as the need arises
• Attend pre-event and post-event briefings
• Liaise with maintenance, housekeeping and food & beverage departments to ensure reported problems or concerns are resolved in a timely manner
• Ensure adherence to MLSE service standards and policies
• Work in compliance with the provisions of the Occupational Health & Safety Act
• Adhere to MLSE service standards and policies
• Perform other duties as required

Qualifications

• Must be available to work weekdays as early as 4:00pm, and a variety of shifts on weekends and holidays as the need arises
• Smart Serve Certificate required
• Previous experience in VIP hospitality/ concierge services an asset
• Work with enthusiasm and professionalism at all times
• Excellent interpersonal and communication skills; team focused
• Work well under pressure; handle multiple tasks simultaneously
• Ability to work in a dynamic environment, with loud noise, bright lights and temperature fluctuations
• Ability to handle possible emergency situations and unplanned events, situations and circumstances
• Familiarity with the City of Toronto and tourist attractions an asset
• A winning and engaging attitude

Compensation Range/Rate: $20.90

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.