Live AV Support Technician - Client-Focused Tech

Solotech Inc.; Toronto; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Group insurance

Savings plan with employer contrib.

Training and career advancement

Professional development reimbursement

Employee assistance program

Job summary

Solotech Inc. is seeking an on-site AV technician to manage room operations, monitor systems and support webcast needs. You will respond to clients’ technical requests and build strong relationships by offering proactive service and practical solutions.

The role requires 3+ years in a similar position, knowledge of sound, video and lighting equipment, and familiarity with conferencing tools and home automation. Availability for atypical hours is expected to align with project needs.

Qualifications

• DEC or DEP (electronics), electronic engineering, television production or equivalent.
• Minimum 3 years experience in a similar position.
• Knowledge of sound, video projection and lighting equipment at the consumer and commercial level.
• Basic knowledge of home automation, video conferencing, digital audio processing.
• Knowledge of networking and Microsoft Office.
• Valid driver's license (an asset).
• Must be available to work atypical hours depending on the project.
• Relational skills and ability to communicate directly with the client.

Responsibilities

• Ensure the proper functioning of the rooms, perform technical monitoring and handle webcasts.
• Respond to clients' technical needs in a courteous and timely manner to meet their expectations.
• Develop excellent relationships with clients.
• Act as a strategic advisor to clients.
• Ensure customer satisfaction by being proactive to their needs.
• Listening and understanding customer needs.
• Re-assign requests to the right channel.
• Presenting solutions to customers.
• Document the work done in the ticketing tool.
• Update customer and Solotech internal documentation in accordance with changes made on site.
• Make recommendations and execute maintenance and parts replacement.
• Collaborate with the various stakeholders to ensure the best possible customer service.
• Find replacement solutions in order to try to make a system functional despite an equipment failure.

Skills

Sound/lighting equipment

Video projection

Home automation basics

Video conferencing tech

Networking knowledge

Microsoft Office

Driver's license

Client communication

Teamwork

Time management

Work under pressure

Self-reliance

Education

DEC/DEP electronics or equivalent

Tools

Crestron/AMX

Video conferencing hardware

SymNet/Soundweb/Biamp/QSC

Job description

Solotech Inc. is seeking an on-site AV technician to manage room operations, monitor systems and support webcast needs. You will respond to clients’ technical requests and build strong relationships by offering proactive service and practical solutions.

The role requires 3+ years in a similar position, knowledge of sound, video and lighting equipment, and familiarity with conferencing tools and home automation. Availability for atypical hours is expected to align with project needs.