AV Support Technician 26-23304

Russell Tobin; Toronto; On-site; CAD 62,000 - 69,000; Full time

Job summary

Russell Tobin & Associates is seeking an AV Support Technician in Toronto, onsite for a 11-12 month assignment. The role focuses on supporting conference room AV environments, including Google Meet Rooms hardware, Logitech Rally, Neat Bar Pro, and room scheduling systems.

The team handles on-site and remote support, incident resolution, and proactive room health checks. Candidates should have 5+ years in IT/AV support, strong wiring and installation skills, and experience with enterprise

Qualifications

• 5+ years in IT/AV support with conferencing room focus.
• Experience supporting Google Meet Rooms hardware/software.
• Hands-on AV system installation and troubleshooting.

Responsibilities

• Perform daily health checks and proactive AV sweeps of conference rooms.
• Provide on-site and remote support for conference room technologies.
• Troubleshoot and maintain Logitech Rally and Neat Bar Pro devices.
• Install and commission new conference rooms (AV hardware, displays, cameras, cabling).
• Calibrate and maintain conference room audio for high-quality output.
• Diagnose hardware, software, networking, and scheduling issues affecting AV.
• Respond to IT Helpdesk escalations and manage tickets.
• Maintain AV hardware inventory and procurement records.
• Create/update technical docs and SOPs in Confluence.
• Monitor system health and coordinate firmware updates with vendors.
• Assist with AV setup for internal meetings, town halls, webinars, events.
• Stay current with AV and UC technologies and recommend improvements.

Skills

Conference room AV

Google Meet Rooms hardware

Customer service

Networking basics

Cableing and mounting AV gear

Windows/macOS enterprise support

Ticketing systems

AV signal types

Event support

Tools

Logitech Rally (Rally Bar, Rally Bar Mini)

Neat Bar Pro

Logitech Room Scheduling Displays

Crestron

Extron

Q-SYS

Poly

Yealink

Biamp

AV over IP

HDMI / USB-C / SDI

Dante

Job description

Russell Tobin & Associates is hiring on behalf of one of its esteemed clients.

Job ID: 26-23304

Job Title: AV Support Technician

Location: Toronto, ON/Onsite

Duration: 11-12 months

Client: Transportation

Pay Rate: CAD $45/hr - $50/hr

Must have:

• 5+ years of experience in IT/AV support with a strong focus on conference room and meeting space AV environments.
• Hands-on experience supporting Google Meet Rooms hardware and software.
• Experience with Logitech Rally products, including Rally Bar, Rally Bar Mini, cameras, microphones, speakers, and room controllers.
• Experience supporting Neat Bar Pro or similar all-in-one video conferencing systems.
• Experience configuring and troubleshooting Logitech Room Scheduling Displays and room schedulers.
• Proven experience installing and configuring conference rooms, including mounting displays, installing cameras, running and terminating cabling, and provisioning AV equipment.
• Strong troubleshooting skills across AV hardware, conferencing platforms, audio/video systems, scheduling systems, and basic networking.
• Experience supporting Windows laptops/desktops and administering Apple/macOS devices in an enterprise environment.
• Working knowledge of networking fundamentals, including switches, Wi‑Fi, TCP/IP, and AV‑over‑IP technologies.
• Experience using enterprise ticketing systems such as ServiceNow, Jira, Zendesk, or similar.
• Familiarity with AV signal types and connectors including HDMI, USB-C, SDI, Dante, and AVoIP.
• Excellent customer service, communication, documentation, and problem-solving skills.
• Ability to lift and install AV equipment weighing up to 50 lbs.
• AVIXA CTS (Certified Technology Specialist) certification or working toward certification.
• Experience with Crestron, Extron, Q‑SYS, Poly, Yealink, Biamp, or similar AV ecosystems.
• Experience with audio DSP platforms and conference room control systems.
• Ability to read and interpret AV signal flow diagrams and technical schematics.
• Experience supporting live corporate events, webinars, or town halls is an asset.

Role and Responsibilities:

• Perform daily health checks and proactive AV sweeps of conference rooms to identify and resolve issues before meetings begin.
• Provide on-site and remote support for conference room technologies, including Google Meet Rooms, displays, projectors, cameras, microphones, speakers, and conferencing peripherals.
• Troubleshoot and maintain Logitech Rally systems, Neat Bar Pro devices, and Logitech Room Scheduling Displays.
• Install, configure, test, and commission new conference rooms, including AV hardware, displays, cameras, cabling, and room controllers.
• Configure, calibrate, and maintain conference room audio systems to ensure high-quality audio and video performance.
• Diagnose and resolve hardware, software, networking, and scheduling issues affecting conference room functionality.
• Respond to IT Helpdesk escalations, manage support tickets, and provide timely issue resolution for end users.
• Maintain AV hardware inventory, spare equipment, software assets, and procurement records.
• Create and maintain technical documentation, standard operating procedures, and knowledge base articles in Confluence.
• Monitor AV system health, perform firmware/software updates, and coordinate with vendors for equipment maintenance and repairs.
• Assist with AV setup and technical support for internal meetings, town halls, webinars, and company events when required.
• Stay current with emerging AV and Unified Communications technologies and recommend improvements to enhance the meeting room experience.