AV Support Technician (Client in GTA)

PSSL ProSound and Stage Lighting; Toronto; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Group insurance

Savings plan

Training opportunities

Professional fee reimbursement

Employee assistance program

Job summary

Solotech in Ontario seeks an AV support specialist to ensure room functionality, monitor live systems, and handle webcasts. You’ll respond to client needs, build relationships, and advise on best technical solutions.

The role requires electronics background, 3+ years in AV/tech, and knowledge of sound, video projection, and lighting. Availability for shift variations and clean communication is essential.

Qualifications

• DEC/DEP in electronics or related field.
• Experience in electronics or AV equipment in live settings.
• Knowledge of sound, video projection, lighting equipment.
• Familiarity with home automation and video conferencing tech.
• Networking and Microsoft Office proficiency.
• Valid driver’s license an asset.

Responsibilities

• Ensure proper functioning of rooms, monitor systems and webcasts.
• Respond to clients' technical needs courteously and promptly.
• Develop relationships and act as client advisor.
• Document work in ticketing system and update records.
• Suggest maintenance and replacement parts as needed.
• Collaborate with stakeholders to ensure best customer service.
• Find workarounds to keep systems functional during issues.

Education

DEC or DEP (electronics)

electronic engineering

television production or equivalent

Tools

Crestron

AMX

Polycom

Tandberg

Zoom

Teams

SymNet

Soundweb

Biamp

QSC

Job description

Why Solotech?

To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide. Recognized as one of Montreal's Top Employers (2026), join us and become part of a unique story that has been shining for over 45 years!

Your day will look like this:

• Ensure the proper functioning of the rooms, perform technical monitoring and handle webcasts;
• Respond to clients' technical needs in a courteous and timely manner to meet their expectations;
• Develop excellent relationships with clients:
• Act as a strategic advisor to clients;
• Ensure customer satisfaction by being proactive to their needs;
• Listening and understanding customer needs;
• Re-assign requests to the right channel;
• Presenting solutions to customers;
• Document the work done in the ticketing tool;
• Update customer and Solotech internal documentation in accordance with changes made on site;
• Make recommendations and execute maintenance and parts replacement;
• Collaborate with the various stakeholders to ensure the best possible customer service;
• Find replacement solutions in order to try to make a system functional despite an equipment failure.

Your profile:

• DEC or DEP (electronics), electronic engineering, television production or equivalent;
• A minimum of 3 years experience in a similar position;
• Knowledge of sound, video projection and lighting equipment at the consumer and commercial level;
• Basic knowledge of home automation (Crestron, AMX), video conferencing (Polycom, Tandberg, Zoom, Teams), digital audio processing (SymNet, Soundweb, Biamp, QSC);
• Knowledge of networking;
• Knowledge of the Microsoft Office suite;
• Valid driver's license (an asset);
• Must be available and open to working atypical hours depending on the project (early morning or evening depending on the client's needs);
• Relational skills and ability to communicate directly with the client;
• Provide excellent customer service;
• Team oriented and collaborative;
• Good management of priorities and respect for deadlines and tight deadlines;
• Strong ability to work under pressure and adapt to change;
• Ability to work with limited information (self-reliance and resourcefulness)

Our offer to you:

• Reason for the Position: Remplacement
• Solotech provides a reasonable estimate of the pay range for this position in accordance with Ontario pay transparency requirements. The determination of this range includes factors such as skill set level, location, experience, training, certifications, and internal equity. Final compensation will be determined at the time of hire. A reasonable estimate of the current hourly wage range is $23,33 to $33,51.

• Competitive compensation and group insurance plan
• Corporate savings plan with employer contribution
• Opportunities for training and career advancement
• Reimbursement of professional and development fees
• Employee assistance program to ensure personal health and well-being.

Find out more at: www.solotech.com

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Solotech is committed to accommodating applicants with disabilities throughout the hiring process. At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.

**In this document, the masculine gender is used in the neutral form and refers to both women and men.

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