Link (Housing) Program Coordinator

Aunt Leah's; New Westminster; On-site; CAD 65,000 - 73,000; Full time

Benefits offered by this job

Dental coverage

Extended health care

RRSP matching

Vacation and personal time

Job summary

Aunt Leah's Link Housing Program seeks a Program Coordinator to lead a team delivering trauma-informed housing supports for youth aging out of care. You will manage rental assistance, housing navigation, and eviction prevention, while ensuring funding compliance with Reaching Home, BC Housing, and partners.

Reporting to the Director of Housing & Education Programs, you will supervise staff, coordinate with landlords and funders, and drive continuous improvement in services and outcomes for youth

Qualifications

• Post-secondary education in a related field or equivalent combination of education and experience.
• Minimum 2–3 years of experience in program supervision, development, and implementation.
• Strong background in housing services for at-risk youth and families.
• Experience supporting marginalized populations and managing funded programs.

Responsibilities

• Oversee participant support plans and balanced staff caseloads focused on housing stability.
• Manage Reaching Home and BC Housing funding programs and ensure eligibility.
• Provide guidance during emergencies and coordinate safety planning.
• Ensure staff adhere to policies, privacy, and reporting requirements.
• Monitor funder reporting, program outcomes, and data integrity.
• Lead, mentor, and develop staff through supervision and performance reviews.

Skills

Housing services

Youth advocacy

Stakeholder engagement

Case management

Education

Post-secondary education in related field

Job description

Create Stability. Build Opportunity. Change Lives.

Join Aunt Leah's Link Housing Program as a Link Program Coordinator and lead a team dedicated to helping young people transition from government care into safe, stable, and independent lives. Former youth in care face disproportionate barriers to housing stability, often navigating limited income, lack of tenancy experience, disrupted support networks, and the impacts of trauma, systemic oppression, and cultural disconnection.

In this leadership role, you will oversee the delivery and continuous development of housing supports that help young people secure and retain housing, prevent eviction, and build the skills and confidence needed for long-term independence. You’ll lead a passionate team, oversee complex government-funded programs, strengthen community and landlord partnerships, and ensure participants receive responsive, trauma-informed, and person-centered support.

If you are an experienced housing or social-service leader who combines strong program management with compassion, sound judgment, and a commitment to empowering marginalized youth, this is an opportunity to lead meaningful change and help ensure that every person impacted by foster care has the opportunity to thrive.

Job Summary

The Program Coordinator leads the LINK Housing Program, ensuring youth receive responsive, trauma-informed housing support and case management. This position supervises a team providing rental assistance, housing navigation, and eviction prevention services; oversees housing subsidies and funding from Reaching Home, BC Housing, and other partners; and builds strong relationships with landlords, funders, and community organizations to expand housing opportunities.

The Program Coordinator is responsible for program development, staff supervision, funding compliance, reporting, evaluation, and continuous improvement, ensuring services effectively support youth in achieving and maintaining long-term housing stability.

Reports To

Director of Housing & Education Programs

Compensation

$65,000-$73,413 per year, commensurate with experience and qualifications

Qualifications

• Post-secondary education in a related field (Social Work, Child and Youth Care, Psychology, Non-Profit Management, or a relevant discipline) or an equivalent combination of education and experience.
• Minimum 2-3 years of experience in program supervision, development, and implementation.
• Strong background in housing services, working with at-risk youth and families, and advocacy.
• Demonstrated experience supporting marginalized and/or multi-barrier persons.
• Experience managing government-funded programs and ensuring compliance with funding agreements.

Requirements

• Satisfactory Criminal Record Check (including vulnerable persons) and Local Police Information Check;
• Non-Violent Crisis Intervention (NVCI)
• Agrees to the Society's Code of Ethics
• Attends Staff development and participates in training as requested

Assets

• Access to a vehicle
• Proof of vehicle business liability insurance of $5 million
• Ability to produce a clear driver's abstract
• Motivational Interviewing training
• Strong verbal and written communication and stakeholder engagement skills with funders, landlords, community partners, staff, and participants.
• Leadership, team dynamics, strategic planning, decision-making, and conflict-resolution skills.
• Strong interpersonal, teamwork, and cultural competency skills.
• Creative problem-solving, crisis management, and trauma-informed practice.
• Knowledge of Housing First principles, housing legislation, and BC tenancy rules.
• Experience with housing/community engagement and tenancy education.
• Strong analytical, research, data collection, and reporting skills.
• Adaptability and the ability to manage competing priorities independently.
• Strong planning, organization, budgeting, report writing, and computer/technical skills

Key Duties and Responsibilities

Program & Case Management

• Oversee participant support plans, referrals, follow-up, and balanced staff caseloads focused on housing stability and transitions from homelessness.
• Manage Reaching Home and BC Housing funding programs, including HPP, CBCHB, and SRSP, ensuring eligibility and appropriate use of supports.
• Provide guidance during emergency and crisis situations and coordinate safety planning.
• Ensure staff follow policies, procedures, documentation, and privacy requirements.
• Oversee weekly drop-in sessions and participant engagement.
• Collaborate with internal programs to support smooth participant transitions.
• Develop and implement policies and practices that support funder compliance and quality service delivery.
• Lead, mentor, coach, and motivate team members through regular supervision, professional development, and performance reviews.
• Facilitate team meetings and support effective communication and collaboration.
• Provide guidance to staff during complex or crisis situations.
• Monitor staffing and program needs and provide updates to the Director.
• Complete and oversee monthly, quarterly, and annual funder reporting as required.
• Monitor program targets, participant outcomes, rental subsidies, and activity data.
• Analyze program data and identify trends, service gaps, and opportunities for continuous improvement.
• Ensure program documentation and evaluation processes meet funder and organizational requirements.
• Manage funding allocations for Reaching Home, HPP, CBCHB, and SRSP.
• Coordinate financial reconciliation with Finance and Case Management teams.
• Monitor program expenditures and ensure compliance with approved budgets.
• Review staff timekeeping and submit payroll summaries.

Health & Safety

• Ensure safety protocols are followed for home visits, drop-in services, and appointments.
• Participate as a member of the Occupational Health and Safety Committee.

Communication

• Facilitate staff and program meetings and participate in funder, sector, and staff development meetings.
• Communicate program events, services, and updates to participants.
• Represent Aunt Leah's at BC Housing's Coordinated Access Table and other community tables.
• Maintain strict confidentiality in accordance with organizational policies and applicable legislation.

On Call

Serve as On-Call Supervisor as scheduled.

Working Conditions

• 37.5 hours per week (7.5 hours per day), generally Monday-Friday, 9:00 am-5:00 pm, with flexibility based on operational needs.
• Occasional evening and weekend work may be required.
• Travel to various locations throughout Metro Vancouver.
• Primarily office-based.
• Participation in the on-call roster.
• Some lifting of heavier objects may be required

Living Wage Employer

As a certified living wage employer, we are committed to compensating our employees a living wage that allows working families to support the healthy development of their children and participate in the social, civic, and cultural lives of their communities. Embracing a living wage policy aligns with our Strategic Goals and provides our staff a great place to work.

We Offer

A comprehensive benefits package that includes dental, extended health care including vision care and prescription coverage, RRSP matching, and a generous vacation and personal time package.

We encourage qualified people of all gender expressions and identities, sexual orientations, visible minorities, Indigenous persons, and persons with disabilities to apply if you are interested in supporting our mission and mandate.