Hightide - Program Manager (Mon-Fri Days)

RainCity Housing and Support Society; Sechelt; On-site; CAD 74,000 - 91,000; Full time

Benefits offered by this job

Indigenous leave

Gender-affirming leave

Employee assistance

Pension plan

Benefits package

Massage coverage

Paramedical services

Vision & Dental

Job summary

RainCity Housing and Support Society seeks a Program Manager to oversee Sechelt Modular housing program. You will lead program development, implement policies, hire and evaluate staff, and ensure services align with housing and harm reduction principles.

The role requires leadership, collaboration with managers, and a commitment to tenant support and community integration. Open position is full-time, 80 bi-weekly hours, salary CAD 82,596.80 per year, temporary until June 30, 2027, with a

Qualifications

• BA in a relevant health discipline or equivalent experience.
• Training in supervisory and/or managerial functions.
• Four (4) years of recent related experience with women living with mental health issues, substance use and/or are at risk of being homeless.
• One (1) year in a supervisory, preferably managerial, capacity.
• Or an equivalent combination of education, training, and experience.
• A valid Standard First Aid with CPR/AED Level C certificate or Intermediate First Aid (formerly Occupational First Aid Level 2)
• Class 5 driver’s license with acceptable driving record.

Responsibilities

• Oversee program development and the daily operations of the site and program.
• Develop, implement, monitor, and evaluate program policies, procedures, and practices.
• Hire, dismissal, discipline, and performance evaluation of direct service staff.
• Provide support and direction for program support workers; ensure policy adherence.
• Promote tenants’ interests and ensure program integration with other care systems.

Skills

Leadership & supervision

Budget & program management

Policy interpretation

Stakeholder communication

Collaboration across teams

Harm reduction knowledge

Indigenous awareness

Education

BA in a relevant health discipline or equivalent experience

Supervisor/managerial training

First Aid with CPR/AED Level C or Intermediate First Aid

Class 5 driver’s license

Job description

RainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the Xʷməθkwəy̓əm, Sḵwx̱wú7mesh, and səl̓ílwətaʔɬ Nations in so-called Vancouver, the q̓íc̓əy̓, qʼʷa:n̓ƛʼən̓, kʷikʷəƛ̓əm, qiqéyt, SEMYOME, Stó꞉lō, and sc̓əwaθən məsteyəxʷ Nations in so-called Lower Mainland, and the shíshálh in so-called Sunshine Coast.

About Us – A Home For Every Person

RainCity Housing is an organization that makes a difference in people’s lives. Our mission is to advance social equity by building upon the strengths of our community and of each individual. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities, and make change for people experiencing homelessness, mental health, trauma, and substance use issues.

RainCity Housing has been developing emerging and promising practices for over 40 years in social services and healthcare, providing Housing First, harm reduction and supports for community members who access our services. To learn more, check out our innovations page. You can visit our Indeed page and click on the “Follow” button to be notified of new job openings: ca.indeed.com/cmp/Raincity-Housing-and-Support-Society/about.

You can also follow us on LinkedIn, Twitter, Instagram, and Facebook.

Benefits

• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total
• Employee and Family Assistance Program available to ALL employees, including 24-hour helpline, Personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching: https://www.fseap.ca/
• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire: https://mpp.pensionsbc.ca/
• Employer-paid benefits for employees:
• Core Gender Affiliation services
• $1,000/year coverage for Massage
• $500 per paramedical service Physiotherapy, Naturopath, Acupuncture, Chiropract, and more
• Vision Care, Dental Care, Prescription Drugs, Group Life Benefit (1 x annual salary,) Long Term Disability, and Unlimited Out-of-Province and Out-of-Country Emergencies.

Position Summary

The Program Manager oversees program development and the daily operations of the site and program. The Manager develops, implements, monitors, and evaluates the program policies, procedures, and practices. The Manager is responsible for hiring, dismissal, discipline, and performance evaluation of direct service staff. The position also provides support and direction for program support workers, ensuring that program mandate, policies and procedures are followed. The Manager promotes the interests of tenants and the program in the community and ensures that the program is maximally integrated and coordinated with other systems of care. The Manager is part of the leadership team and works closely with other program managers, the Building Operations team, and administrative staff.

COMPETITION #: Job2026.436

APPLY BY: Midnight, November 30, 2026

POSITION TITLE: Program Manager

PROGRAM: Hightide

POSITION TYPE: Full-time, 1.0 FTE, 80 bi-weekly hours.

EMPLOYEE GROUP: Excluded

SALARY: $82,596.80 annually ($39.71 hourly)

TERM: Temporary until June 30, 2027, or return of incumbent.

START DATE: As soon as possible

SCHEDULE: General hours are Monday – Friday: 8:30AM – 5:00PM

Participation in the After-Hours On-Call rotation becomes a mandatory condition of this position. This includes evening, overnight, weekend, and holiday coverage as scheduled. As per Employment Standards, managers are excluded from the sections of the Act dealing with overtime entitlement.

A clear British Columbia Vulnerable Sector Criminal Record Check for working with vulnerable adults and/or children is a condition of employment with RainCity Housing. Applicants must be willing and able to receive a clearance under the Criminal Record Review Act.

Program Summary

Opened in April 2019, Sechelt Modular housing provides 40 units of single room occupancy (SRO) housing to low-income individuals 19 years of age or older who live in the community, have a history of homelessness and who need additional support services to maintain housing. This supported housing program is staffed by a combination of support workers, including an Indigenous Cultural Liaison Support Worker and a Peer Services Support Worker.

Each unit contains a private bathroom with toilet, shower, and sink, as well as a kitchenette. The building has 24/7 staffing, with a minimum of two staff working on site to maintain the building, deliver programs, support tenants, and ensure a safe environment within the building. The program supports also include an onsite kitchen facility and a cook to prepare at least one hot meal per day. The building also has custodial, home support and facilities management staff.

Qualifications

• B.A. in a relevant health discipline or equivalent experience.
• Training in supervisory and/or managerial functions.
• Four (4) years of recent related experience with women living with mental health issues, substance use and/or are at risk of being homeless.
• One (1) year in a supervisory, preferably managerial, capacity.
• Or an equivalent combination of education, training, and experience.
• A valid Standard First Aid with CPR/AED Level C certificate or Intermediate First Aid (formerly Occupational First Aid Level 2)
• Class 5 driver’s license with acceptable driving record.

Required Skills, Abilities & Knowledge

• Plan and direct a supported housing program.
• Understand, interpret, explain, and apply municipal, provincial, and federal policy, law, regulation, and court decisions governing RainCity Housing’s community housing program.
• Present proposals and recommendations clearly, logically, and persuasively.
• Prepare clear, concise, and comprehensive correspondence, reports, studies, and other written materials.
• Consult effectively with managers to develop solutions to complex organizational and people management issues.
• Exercise sound, expert independent judgment within policy guidelines.
• Exercise tact and diplomacy in dealing with sensitive, complex, and confidential personnel issues and employee situations.
• Influence work group processes to build commitment to program principles and goals and ensure a cohesive and collaborative staff team.
• Translate theory and principles into workplace systems that ensure daily practice is aligned with theory/principles.
• Knowledge of the strengths-based recovery model for people with a mental illness.
• Knowledge of the bio-psychosocial addictions model, including the transtheoretical model of change, harm reduction, motivational interviewing and relapse prevention and intervention strategies.
• Detailed knowledge mental health diagnoses, medications, treatment, and support resources.
• An understanding of best practices associated with supporting sex workers and harm reduction practices.
• Knowledge of Indigenous community and health resources.
• Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment, and support resources.
• Create and construct effective relationships with the neighbourhood to ensure the project is maximally integrated into the community.
• Knowledge of the housing continuum, including market, subsidized and supported housing systems, including different program models.
• Demonstrates understanding of oppression and marginalization, specifically as related to women (trans and cis), sex workers, and Indigenous people and people living with a mental health and/or substance use issues.

Diversity

RainCity Housing serves a diverse group of people, and we need a staff group that reflects this diversity. People of diverse backgrounds and cultures are encouraged to apply.

As we work towards building a diverse staff team, we are particularly seeking applicants who identify as being Indigenous, Black, People of Colour, applicants with personal lived expertise, and 2SLGBTQ+ identified people.

Inclusion and creating a safer space

We are committed to making our organization a safer place for our staff, with steps taken to create space for learning and unlearning. RainCity’s department of Indigenous Cultural Services was created with the purpose to acknowledge the unique history and service needs of our Indigenous staff and tenants in respect to accessing culturally relevant and culturally sensitive care and support. RainCity’s Black Affinity Group was formed to provide support for Black staff by creating a safe space to support each other, network, debrief, and to heal from the impact of harm endured. Candidates are welcome to self-identifying in their cover letters as Black, First nations, Métis, or Inuit.

All of our employees are expected to develop and exhibit skills to contribute to safety in the workplace, including demonstrating anti-racism knowledge and skills to support racialized communities, including knowledge of Canada’s historical and on-going colonialism and its impact on Indigenous peoples, and commitment to learn and uphold the Truth & Reconciliation Commission’s 94 Calls to Action and BC's Declaration on the Rights of Indigenous Peoples Act. Employees are also expected to demonstrate anti-discrimination knowledge and skills to support equity seeking groups, including the 2SLGBTQA+ community, people who use drugs and alcohol, people living with mental health issues and sex workers.

Inclusivity And Support For People With Differing Abilities

In our efforts to provide a barrier-free workplace, we invite you to let us know of any adjustments or accommodations that might be needed for you to participate in the interview or selection process by sending an email to [e-mail].

We are a Union

RainCity Housing is a unionized workplace. Along with the union, we support the principles of the Human Rights Code of BC. We promote a workplace that treats both staff and the people accessing services with dignity and respect.