Program Coordinator

Encompass-Support-Services-Society; City of Langley; On-site; CAD 48,000 - 51,000; Full time

Benefits offered by this job

Extended Health

Dental

Group RSP/TFSA

Job summary

Encompass Support Services Society is seeking a dedicated Specialized Housing Program Coordinator for its Langley youth home. This 24-hour facility serves youth aged 12 to 19 requiring short-term stabilization, operating under trauma-informed care and strong community collaboration.

The role reports to the Programs Manager and focuses on guiding residence staff, coordinating services with youth and families, and ensuring safety, compliance, and high-quality care.

Qualifications

• Certificate or diploma in a related human/service field.
• Three years direct service delivery experience with at least one year supervisory/administrative experience.
• Experience with multi-disciplinary care teams is an asset.
• Understanding of supporting youth and families and trauma-informed care.

Responsibilities

• Coordinate day-to-day operations, ensure facilities and equipment are in place, and adhere to program guidelines.
• Support Program Manager by orienting and guiding residence staff and clarifying policies.
• Develop residence goals, plan changes, and evaluate programs.
• Oversee staff schedules, supervision, and development; assist in hiring decisions.
• Lead client plans, case conferencing, and documentation with partners like MCFD.
• Monitor expenditures within the operating budget and prepare related records and reports.
• Maintain cleanliness, safety, and licensing standards of the residence.
• Ensure inclusive, high-quality, participant-centered services that are culturally competent.

Skills

Trauma-informed care

Cultural safety

Legislation/Policy knowledge

Active listening

Collaboration

Crisis management

Professional integrity

Referrals and resources

Diversity & inclusion knowledge

Education

Certificate/diploma in related human/social service field

Knowledge of youth-at-risk, mental health, homelessness, addictions, poverty issues

Primary source credential verification

Tools

Microsoft Office

Excel

PowerPoint

Outlook

CAMS

Job description

Encompass Support Services Society is an accredited, non-profit organization that provides a wide range of programs and support services in Langley and Aldergrove for over 25 years. We help to build strong, sustainable communities by offering inclusive, accessible services tailored to meet the changing needs of the individuals and community we serve.

At Encompass, we are committed to a journey towards cultural humility and safety; for the well-being of those we serve and those, we work along-side. We gratefully acknowledge that the programs, services and offices of Encompass are on the unceded, sovereign Indigenous lands of the Coast Salish People. This includes the territories of Kwantlen, Katzie, Matsqui and Semiahmoo First Nations. We also acknowledge the diverse First Nations, Inuit and Métis people who make Langley their home.

Our purpose is to strengthen the health and vitality of community by identifying and responding to community needs, collaborating to enhance the lives of those we serve, while cultivating effective and sustainable partnerships.

Our vision is to empower individuals, to connect people, and to enrich lives. We value Integrity, Inclusion, Collaboration, and Community.

Our programs and supports are designed to build new skills, to foster healthy, productive lifestyles and to improve access to services within our community. Services are low-barrier, all-inclusive and at no cost to participants. Annually, we provide services to over 2500 individuals and families.

The Opportunity

We are currently looking for a self-directed, engaging, empathetic Specialized Housing Program Coordinator to join our growing team. Reporting to the Programs Manager, the program coordinator oversees specialized home support services and is responsible for creating a safe, supportive, non-judgmental and inclusive culture for all program participants and staff. The program, located in Langley, is a 24-hour emergency receiving home for youth between the ages of 12 to 19 who are in need of short-term stabilization.

Program coordinator oversees some of the most vulnerable and complex youth in the care of, or on a Youth Agreement with, the Ministry of Children and Family Development. Applicants should be able to demonstrate experience in meeting youth where they’re at, recognition of the ongoing influence of trauma and disconnection on the youth served and support building on youth’s strengths and passions to create meaning. Delivery of these services must be provided with an understanding of the ongoing effects of trauma, isolation and vulnerability.

JOB POSTING #2026-0100 Program Coordinator (SHSS)

DATE: October 21, 2026

POSITION: Permanent - Full Time

HOURS OF WORK: 5 days ON 3 days OFF rotating schedule with on call duty

SALARY RANGE: Grid 14: $34.90 – $36.84 (depending on experience and qualifications)

BENEFITS: Eligible for Extended Health, Dental, Group RSP/TFSA

VACATION: As per ESS policy

ANTICIPATED START DATE: ASAP

CLOSING: Open until filled

Some Key Responsibilities

• Coordinates the day-to-day operations by ensuring the necessary facilities and equipment are in place, program guidelines and policies are adhered to and program standards are met in consultation with Program Manager.
• Assist the Program Manager in providing orientation, training, work direction and guidance to residence workers by performing duties such as clarifying program policies, reviewing work schedules.
• Develops, implements and evaluates residence goals, objectives, policies and procedures and ensures the required standards are maintained. Identifies both physical and program needs of the residence to appropriate authority. Plans with staff for changes.
• Oversees the schedules, supervision and evaluation of residence staff and monitors daily operations. Assists in the recruitment and selection of staff and provides guidance, training and orientation on policies, procedures, techniques, report preparation or other matters arising in the residence. Identifies the needs of staff for professional development.
• Provides leadership, guidance and participates with staff, families and MCFD in planning and providing client plans, case conferencing, case management and the preparation of related documents and reports.
• Monitors, authorizes and allocates expenditures within the operating budget for the year and assists senior management in preparing the budget. Prepares and maintains related documentation.
• Ensures the cleanliness, safety, security and maintenance of the residence in accordance with licensing standards either directly or through delegation to staff.
• Ensure the programs offer high quality, inclusive, participant-centered and culturally competent services utilizing ethical practices that are responsive to the needs of presenting participants;
• Ensures effective case planning and management and accountability to service partners;
• Responds to and provides support to team members and colleagues during critical incidents and high-risk situations; available for assistance in crisis interventions, debriefing, and consultation;
• Performs administrative functions, including maintaining related records and statistics, writing reports, producing documents and presentations, ensuring adherence to policies;
• Liaises and maintains positive working relationships with community funders and other community stakeholders and resources;
• Plan and or participate in team meetings, community committees, organizational meetings/initiatives, task groups, continuing education and/or community initiatives by methods such as sharing up-to-date information on programs, services and referral processes; acting as an advocate for the goals and objectives of the team; facilitating the development of clear, efficient service and referral pathways; and promoting optimal support for participants and their informal support network to improve access, integration and coordination of services;

We are interested in candidates with the following Qualifications

1. Education and Knowledge

• Certificate and/or diploma in a related human/social service field
• Current knowledge of issues and resources related to youth at-risk, mental health, homelessness, addictions, and poverty issues.
• Primary source credential verification

2. Training and Experience

• Three (3) years direct service delivery experience in the community social services sector, including one (1) year supervisory or administrative experience. Or an equivalent combination of education, training and experience.
• Experience with multi-disciplinary care teams an asset;
• Understanding of and passion for supporting youth and their families;
• Genuine commitment to service integration and improving service experiences for youth and their families;
• Experience with developing policies and procedures, designing and delivering programs a significant asset; and

3. Skills and Abilities

• Demonstrated knowledge and application of trauma-informed and culturally safe principles of care;
• Demonstrated knowledge of the Indian Act; MMIWG2S Calls for Justice; Constitution Act (1982, Section 35); TRC Calls to Action; An Act Respecting First Nations, Inuit, and Metis, Youth and Families; DRIPA; and UNDRIP;
• Demonstrated knowledge of relevant Acts, pertinent regulations, policy, procedures and other statutory and certification requirements (such as the Mental Health Act; Adult Guardianship Act; Child, Family and Community Service Act; and Freedom of Information and Protection of Privacy Act);
• Effective listening and consensus building skills that promote communication and collaboration to a cooperative approach to problem solving and decision making within interdisciplinary settings;
• Ability to work effectively with others in a multicultural environment, independently and as part of an inter-professional team, including understanding the frameworks of other disciplines;
• Ability to manage crisis situations and provide supervision to staff in the management of participant crises;
• Ability to maintain professional integrity, boundaries, and confidentiality;
• Ability to make effective referrals in a collaborative manner, reflecting in-depth knowledge of community resources and strong collaborative skills in working with other community partners; and
• Knowledge of systemic issues and risk factors facing under represented groups including 2SLGBTQIA+ and Indigenous youth and young adults;
• Knowledge and respect of the diversity of the BC population;
• Demonstrated organizational and time management skills, accountability, reliability and punctuality; Strong planning, organizational and administrative skills with the ability to prioritize tasks and manage numerous tasks simultaneously;
• Proficiency in computer applications: experience with Microsoft Office, Excel, PowerPoint, Outlook, CAMS.

4. Other Information

• Must possess a valid BC Class 5 Drivers’ license, have a reliable vehicle, Business Insurance and acceptable drivers abstract. (mileage paid for work use)
• Police Information Check and Prior Contact Check
• Current First Aid Certification required
• Evidence of training in Telehealth and/or virtual services;

At Encompass Support Services Society, we have prioritized equity, diversity, and inclusion. We strive to embed these principles in our programs and services and in fostering an environment of dignity, respect, and belonging. We encourage applications from persons with historical and/or current barriers to equity, who will work respectfully within our inclusive organization and diverse community.

In lieu of a resume and cover letter, applicants are welcomed to submit a video application. Please email your video at [e-mail] and include the following information:

• Introduction and educational background: Introduce yourself and provide a brief overview of your educational background and why you’re applying for the role.
• Work experience: Please describe your previous/current role and responsibilities and how it is relevant to this position
• Skills and Abilities: What specific skills or strengths do you bring to this role?
• Do you a valid class 5 driver’s license and use of a reliable vehicle