Housing First Housing Mentor

The link: youth and family supports; Winnipeg; Hybrid; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Accommodations for applicants with dis

Job summary

The Link: Youth and Family Supports in Winnipeg, MB is seeking a Housing Mentor to support 18–30-year-old participants within the Housing First program, focusing on trauma-informed, person-centered guidance and steady, individualized support.

You will build trusting relationships, assist with housing applications, budgeting, tenancy rights, and connect participants to community resources while working within a collaborative team.

Qualifications

• Minimum 2 years direct worker experience in the houseless serving sector.
• Experience with youth aging out of child welfare.
• Experience with one-on-one mentorship with at-risk youth.
• Experience using HIFIS is an asset.
• Valid driver’s license and access to a vehicle.

Responsibilities

• Develop supportive relationships with participants.
• Assist participants with accessing basic needs and income supports.
• Teach budgeting and tenancy rights.
• Obtain and maintain successful tenancies.
• Complete program applications and maintain documentation in HIFIS.
• Coordinate with landlords and partner agencies.
• Document incident reports and participant notes accurately.

Skills

Trauma-informed care

De-escalation

Crisis intervention

Excellent organization

Relationship building

Education

Community Support Worker diploma

Tools

HIFIS

MS Office

Job description

About The Link: Youth and Family Supports

For more than90 years, The Link has helped youth and families on a journey to healing, hope,and better lives. The organization is dedicated to walking alongside children,youth, and families as an inclusive community, strengthening and empowering asense of being, pride, and purpose. With over 15 diverse programs, The Link hasa community of caring staff that work together to provide support through a24-hour crisis line, youth resource centers, emergency shelters, mobile crisisteams, specialized foster care, healing homes, job readiness supports, andSkills4Life. With a strong foundation within the community and a focus onconnection, unity, and compassion, the organization provides a vital link foryouth and families in the province of Manitoba.

Position Summary

HousingFirst is a strength based approach to supporting people with a history ofhousing instability and multiple challenges based on socio-economic concernswhich could include youth aging out of care, mental health concerns,problematic substance use, limited finances, etc.

The Housing Mentor will work in collaboration with the Housing First Case Manager supporting the daily operations and support needs of participants between 18 –30 years of age within the program. They will work alongside individuals tobuild trusting, respectful, relationships that are centered on providingindividualized, person-driven, asset-based, and trauma-informed support.

The duties and responsibilities are carried out within a traumaresiliency-informed framework. Support services are performed within a teamenvironment that focuses on establishing collaborative and trustingrelationships. The Link supports working with people from a cultural humilityframework, ensuring youth safety, choice and control are prioritized.

Key Responsibilities and Accountabilities

Duties and responsibilities of the Housing Mentor include but are not limited to:

• Developing supportiverelationships with participants;


• Supporting individuals to:


• Access to basic needs.


• Access income supports.


• Teach participants aboutbudgeting


• Obtain and maintain successfultenancies.


• Complete applications forresources as required


• Teach participants how to accessinformation to inform their decision making


• Set and implement work goals


• Assist in defining participantgoals on their journey to a "Good Life". Moving participants from survival modeto thriving and inclusion.


• Support participants to accessactivities of daily living until connections are made with community resources,including links and referrals.


• Provides daily and weekly contactwith participants and ensures ongoing monitoring of the supports provided toparticipant, meets the desired outcomes


• Assist participants withunderstanding their tenancy rights and responsibilities


• Support participants withmaintaining homes that meet the legal requirements of a tenant and therequirement of home visits with the Housing First Mentors.


• Develop and maintainsrelationships with landlords while advocating on behalf of the participants


• Mediate issues betweenparticipants and landlords including follow up after complaints and evictions


• Work effectively with partneringagencies


• Complete tasks and administrationduties in a timely and professional manner


• Ensure that all receipts foritems purchased on program funds are collected and forwarded to the CaseManager

Professional Practice, Team Collaboration, and Administration

• Work as part of the team toensure consistency in supporting the participant in achieving their goals


• Work effectively with partneringagencies


• Complete tasks and administrationduties in a timely and professional manner


• Ensure that all receipts foritems purchased on program funds are collected and forwarded to the CaseManager


• Write clear, concise and accuratedocumentation including incident reports and contact notes in the HIFIS system.


• Accurately enter and maintainparticipant's data into HIFIS while they are a participant of the program.


• Ensure all informationrequired in participant files is up to date

Experience

• Minimum 2 years direct worker experience in thehouseless serving sector


• Working with diverse populations


• Working with youth who have aged out of the childwelfare system


• Experience withone-on-one mentorship with at risk youth and demonstrate an understandingof the realities of living independently;


• Experience using HIFIS is an asset

Education (Degree/Diploma/Certificate)

• Community Support Worker diploma preferredor a combination of education and life experience;

CoreCompetencies

• Knowledge of the principles of traumainformed care and ability to provide services from a trauma informed carephilosophy;


• Knowledge of or experience in providingde-escalation and mediation techniques;


• Knowledge and ability to provide crisisintervention, harm reduction techniques and conflict resolution skills;


• Understanding of the challenges/barriersthe houseless populations face such as limited access to mental healthsupport, addiction support, financial and housing support;


• Ability to work independently;


• Excellent organization skills


• Person-centered care and meeting peoplewhere they are at;


• Strong interpersonal skills;


• Knowledge of legislation around housing,health and Income Assistance and benefits (a combination of education andexperience may be considered);


• Ability to navigate crisis and supportothers through stressful situations;


• Knowledge of Strength-based philosophy andsolution oriented approach;


• Knowledge and experience working withpeople from diverse cultures and socio-economic backgrounds;


• Knowledge of diverse Indigenous culturesand language (preferred);


• Knowledgeof community resources;


• Must be proficient in Outlook,word, excel etc.

Conditions ofEmployment

• Ability to be flexible with schedule basedon program and participant needs (days, evenings and weekends).


• Willingness to obtain necessary trainingas per the organization’s training policy including Crisis De-escalation,Applied Suicide Intervention, Colonization Awareness, and ChildDevelopment;


• Emergency First Aid and CPR Level C, orwillingness to obtain;


• Satisfactory Criminal Record Check withVulnerable Sector Search, a clear Child Abuse Registry check withacceptable Prior Contact checks, and a clear Adult Abuse Registry check,all done within the last 3 months;


• Valid driver’s license and acceptabledriver’s abstract (subject to approval);


• Access to a personal vehicle for work isrequired.

Accommodationsare available for applicants with disabilities upon request. If you arecontacted by The Link regarding a job opportunity, please know that you arewelcome to request accommodation at any point in the process. All informationreceived regarding accommodations will be kept confidential.

Positionstatus: HousingMentor

Hours of work: 37.5

Union: yes

PostingEnd Date: November20, 2026
Site: combination of offsite and inoffice
Work Location: 175 Mayfair Avenue

SalaryRange: $20.05-$23.86

TheLink is an equal opportunity employer, Indigenous people, women, visibleminorities, and persons with disabilities are encouraged to apply. The Link iscommitted to developing and retaining a diverse workforce. We thank allapplicants for their interest, but only those selected for an interview will becontacted.