LINC Program Support Assistant - Flexible Work Options

NorQuest College; Edmonton; On-site; CAD 49,000 - 63,000; Full time

Benefits offered by this job

Flexible work options

Job summary

The LINC Program Support Assistant role at NorQuest College supports the successful delivery of Language Instruction for Newcomers to Canada (LINC). You will assist with student support, enrollment administration, data management, and event coordination to ensure timely support for learners and smooth program delivery.

Reporting to the Manager, Business Operations and Program Coordinator, you will handle waitlists, enrolment activities, and certificates while collaborating with multiple college

Qualifications

• Two-year Administrative Diploma or a combination of education and equivalent experience.
• Three or more years of customer service experience.
• Strong understanding of office systems and experience using Microsoft Office, Teams, and related applications.
• Strong technical skills with the ability to learn and adopt new systems, software, and processes.
• Excellent organizational skills, attention to detail, and the ability to manage competing priorities.
• Strong interpersonal, customer service, and communication skills, with the ability to remain clear and calm in a busy environment.

Responsibilities

• Represent the faculty at reception and maintain broad knowledge of college systems, services, and resources to support students and staff.
• Maintain accurate student information through data entry, uploads, enrolment processes, and integration of student data into required reporting systems.
• Administer LINC student processes, including waitlists, enrolment, withdrawal, and student placement activities.
• Connect with students throughout the term to support enrolment, waitlist management, and program participation.
• Prepare, validate, and manage data required for student placement and program administration.
• Support student requests for certificates, letters, records, and general course information.
• Provide administrative support for program operations including expenses, supply management, timetabling, records management, event coordination, evaluations, and committee activities.
• Document and promote LINC program information for college service areas and internal stakeholders.
• Identify, document, and raise issues related to administrative processes while supporting process improvements and new initiatives.
• Develop and maintain administrative process documentation and provide information and support to the Business Operations team and program leadership.

Skills

Customer service

Microsoft Office

Data entry

Organizational skills

Communication

PeopleSoft

Education

Two-year Administrative Diploma

Tools

PeopleSoft

Job description

The LINC Program Support Assistant role at NorQuest College supports the successful delivery of Language Instruction for Newcomers to Canada (LINC). You will assist with student support, enrollment administration, data management, and event coordination to ensure timely support for learners and smooth program delivery.

Reporting to the Manager, Business Operations and Program Coordinator, you will handle waitlists, enrolment activities, and certificates while collaborating with multiple college