Licensing Liaison Officer - Continuing Care

Government of Alberta; Edmonton; Hybrid; CAD 77,000 - 100,000; Full time

Job summary

Government of Alberta is seeking a Licensing Liaison Officer for continuing care to support licensing, compliance monitoring and stakeholder engagement across Alberta. The role provides expert guidance on legislation and regulatory requirements while serving as the public-facing intake point for licensing inquiries and investigations.

You will report to the Licensing Manager in a provincial scope, handle licensing decisions fairly, and help improve processes and outcomes for continuing care

Qualifications

• University graduation in Public Administration, Political Science, Public Policy, Sociology, Health Administration, Health Sciences, Public Health, Nursing, Social Work, Commerce or Business Administration, plus 2 years progressively responsible related experience; or equivalent.
• Equivalency: 1 year education for 1 year experience or vice versa.
• Strong knowledge of Alberta continuing care legislation, regulations, standards and licensing processes.
• Excellent communication, consultation, stakeholder engagement, conflict resolution and relationship-building skills.
• Proficiency with Microsoft Office applications and information management systems.

Responsibilities

• Assess licence applications, renewals and occupancy increases; provide recommendations and documentation.
• Analyze licensing and compliance issues; prepare recommendations and briefing materials.
• Engage with operators, municipalities and partners to educate on licensing requirements.
• Maintain licensing records, monitor trends and contribute to process improvements.

Skills

Stakeholder engagement

Analytical thinking

Policy knowledge

Communication skills

Risk assessment

Education

Public Administration / Public Policy

Tools

Microsoft Office

Job description

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Job Information
Job Title:Licensing Liaison Officer - Continuing Care
Job Requisition ID:88013
Ministry:Assisted Living and Social Services
Location: Edmonton, Calgary or Red Deer
Full or Part-Time: Full-Time
Hours of Work:36.25hours per week
Permanent/Temporary/Wage: Temporary
Scope: Open
Closing Date:October 6, 2026
Classification: Program Services 3 (023PSA)
Salary: $2,935.39 to $3,850.29 bi-weekly ($76,614 to $100,493 /year)
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.
The Ministry of Assisted Living and Social Services leads housing, assisted living and continuing care, seniors, income, employment and homelessness supports, disability services, and other social-based programs. For more information about ALSS, visit our website at Alberta.ca|Assisted Living and Social Services .

Are you passionate about ensuring safe, compliant, and high-quality continuing care accommodations for Albertans? The Licensing Liaison Officer plays a key role in supporting and administering licensing processes and compliance activities for continuing care operators across Alberta. This position provides expert guidance on legislation, regulations, standards, and licensing requirements while fostering collaborative relationships with operators, municipalities, and stakeholders.

The Licensing and Compliance Monitoring Branch plays a vital role in licensing supportive living accommodations and continuing care homes across the province. As a Licensing Liaison Officer, you will serve as the front-line representative of the Ministry, supporting applicants, operators, residents, families, and stakeholders through Alberta's continuing care regulatory framework.

Role Responsibilities

Reporting to the Licensing Manager, this position operates with a provincial scope and is responsible for managing licensing processes, providing expert guidance on legislative and regulatory requirements, and ensuring decisions are fair, transparent, and administratively sound. The role serves as the public-facing central intake point for complaints, reportable incidents, and inquiries related to licensing, accommodation standards, continuing care legislation, and resident rights.

The job responsibilities include:

• Licensing Activities: Assess licence applications, renewals and occupancy increases; provide recommendations; support operators in meeting legislative and regulatory requirements; and address issues related to unlicensed accommodations. Recommends licence lengths, exemptions, intervention letters, and other documentation as required.
• Compliance Reviews: Analyze complex licensing and compliance issues, prepare recommendations and briefing materials, support risk management activities. Provides advice, support and referrals to the appropriate parties within the Ministry to ensure non-compliance issues are addressed in a timely and efficient manner.
• Stakeholder Engagement and Education: Build collaborative relationships with operators, municipalities, Alberta Health Services, and other partners; provide guidance and education on licensing requirements; and support the development of public-facing resources and awareness initiatives.
• Operational Excellence: Maintain accurate licensing records, monitor trends and performance measures, support process improvements and Red Tape Reduction initiatives, and contribute to special projects, reporting, and continuous improvement efforts.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Systems Thinking: You anticipate the broader impacts of decisions and apply a strategic lens to complex issues. By analyzing trends, assessing risks, and considering long-term outcomes, you identify practical solutions that support organizational goals while minimizing unintended consequences.
• Agility: You thrive in a dynamic environment and adapt quickly to changing priorities. You proactively identify opportunities to improve processes, remain composed under pressure, and embrace innovation while working within legislative and policy frameworks.
• Develop Networks: You build and maintain strong relationships with a diverse range of stakeholders. Through effective communication and collaboration, you foster partnerships, understand stakeholder needs, and support shared outcomes across the continuing care system.

Qualifications

Minimum Recruitment Standards

University graduation in Public Administration, Political Science, Public Policy, Sociology, Health Administration, Health Sciences, Public Health, Nursing, Social Work, Commerce or Business Administration, plus 2 years progressively responsible related experience; or equivalent as described below.

Equivalency

Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; OR
  1 year of experience for 1 year of education.

The following experience is required

• Strong knowledge of Alberta's continuing care legislation, regulations, standards, and licensing processes.
• Demonstrated ability to lead or support policy, operational, process improvement, and project initiatives.
• Excellent communication, consultation, stakeholder engagement, conflict resolution, and relationship-building skills.
• Strong analytical, critical thinking, risk assessment, and decision-making abilities.
• Knowledge of government processes, policy development, and legislation impacting older adults and persons with disabilities.
• Knowledge of related legislation, including Building and Safety Codes, Environmental Public Health requirements, and the Residential Tenancies Act.
• Proficiency with Microsoft Office applications and electronic information management systems.
• Ability to work independently while contributing to a collaborative, team-oriented environment.

The following experience is considered as assets

• Experience with licensing reviews, compliance monitoring, investigations, or enforcement activities.
• Experience supporting legal proceedings, administrative hearings, or preparing formal recommendations and briefing materials.
• Experience implementing business modernization, technology, or process improvement initiatives.
• Experience working with continuing care operators, regulatory agencies, government programs, or stakeholder-focused environments.
• Experience delivering presentations, education sessions, or public engagement activities.

Hours of work are 08:15 AM to 04:30 PM, Monday to Friday. This is a temporary full-time position for one year, working 36.25 hours per week.

Location: ATB Place North, 10025 Jasper Avenue, Edmonton, AB, T5J 1S6 or Alberta Government Services Building, 710 4 Ave SW, Calgary, AB T2P 0K3 or Red Deer Provincial Building, 4920 51 St, Red Deer, AB T4N 6K8.

Final candidates may be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

A cover letter outlining how your experience relates to the qualifications of this role is required. In your cover letter, please briefly summarize:

• How your professional and/or academic background relates to this role, including your direct and transferable expertise and skills.
• Reason(s) for interest in this role.

Links and information on what we have to offer:

• Positive workplace culture and work-life balance.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Elena Arefeva at [e-mail] .