Eligibility Review Team Lead

Government of Alberta; Edmonton; Hybrid; CAD 82,000 - 107,000; Full time

Job summary

Government of Alberta in Edmonton or Calgary is hiring an Eligibility Review Team Lead to supervise a seven-person team and oversee targeted compliance reviews across major benefit programs. The role requires a bachelor’s degree in a related field and four years of progressive experience in regulatory reviews, investigations, or compliance auditing.

The position is permanent full-time, based in Edmonton or Calgary, with a 36.25-hour work week. Competitive salary and security screening apply.

Qualifications

• A bachelor’s degree in a related field (such as Criminal Justice, Police Studies, Public Administration, Law, or Social Work) combined with at least four (4) years of progressively related experience in regulatory reviews, investigations, compliance auditing, or program supervision.
• Equivalencies: Standard Government of Alberta equivalencies may be considered (e.g., a related diploma plus six years of progressively related experience; or a related master's degree plus two years of progressively related experience).
• Technical Competencies: Legislative Expertise, Supervisory & Leadership Skills, Analytical & Auditing Aptitude, Excellent Communication & De-escalation.

Responsibilities

• Team supervision, mentoring, and coordination of seven Eligibility Review Workers across Edmonton and Calgary regional offices, managing workloads and schedules.
• Establish quality standards and conduct audits to ensure reviews and files are thorough and legally sound.
• Provide expert guidance on high-priority cases, track fraud conviction ineligibility periods, and authorize RFIs or overpayment referrals.
• Translate department goals into unit targets and report performance metrics to leadership.
• Collaborate with program managers and federal partners to verify data and de-escalate contentious eligibility disputes.

Skills

Agility

Drive for Results

Develop Self and Others

Build Collaborative Environments

Develop Networks

Systems Thinking

Creative Problem Solving

Education

Bachelor's degree in a related field

Job description

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Job Information
Job Title: Eligibility Review Team Lead
Job Requisition ID: 86999
Ministry: Assisted Living and Social Services
Location: Edmonton or Calgary
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: October 15, 2026
Classification: Program Services 4
Salary: $3,148.20 to $4,126.82 bi-weekly ($81,884 - $107,338/year)
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

The Ministry of Assisted Living and Social Services (ALSS) leads housing, assisted living and continuing care, seniors, income, employment and homelessness supports, disability services, and other social-based programs. For more information about ALSS, visit our website: Ministry of Assisted Living and Social Services .
Division: Income Services
Branch: Investigations & Program Integrity (IPI) - Eligibility Review Team.
The Investigations & Program Integrity branch is dedicated to safeguarding public funds, ensuring legislative compliance, and maintaining public trust in Alberta's social benefit programs. The Eligibility Review Team is responsible for the operational delivery of targeted compliance reviews, risk assessments, and complex data-driven fraud prevention initiatives across major assistance programs, ensuring that benefits are delivered accurately and fairly to eligible Albertans.

Role Responsibilities

Reporting to the Program Integrity Manager and collaborating with Investigations and Program Integrity (IPI) leadership, the Eligibility Review Team Lead manages and participates in the work of the Eligibility Review Team within the Ministry of Assisted Living and Social Services (ALSS).
The Team Lead provides direct supervision, mentoring, and support to a team of seven (7) Eligibility Review Workers (ERWs) based in Edmonton and Calgary. This position oversees and coordinates the operational delivery of targeted compliance reviews, and complex data-driven fraud prevention initiatives to safeguard public funds and maintain program integrity across Alberta's benefit programs.

Key responsibilities include:

• Team Supervision & Development: Supervise, mentor, and coordinate a team of seven (7) Eligibility Review Workers (ERWs) across Edmonton and Calgary regional offices, managing workloads, performance agreements, and scheduling to maintain continuous operations.
• Quality Assurance & Auditing: Serve as the primary compliance authority by establishing quality control standards and conducting systematic file audits to ensure all reviews, client interviews, and files are thorough, objective, and legally sound.
• Caseload Coordination & Program Approvals: Provide expert technical guidance on high-priority cases, track fraud conviction ineligibility periods, and authorize formal Requests for Investigation (RFIs) or overpayment recovery referrals.
• Strategic Alignment & Reporting: Translate broad departmental goals into functional unit-level targets, guide the team through technological/policy changes and compile performance metrics for leadership.
• Stakeholder Collaboration & De-escalation: Collaborate with program managers, frontline offices, and federal partners to verify data, and mediate highly contentious eligibility disputes or appeals with the public.

To be successful in this role, the candidate must possess the following:

• Decision-making ability based on sound judgment, fairness, and a high degree of professionalism and initiative.
• Proven ability to work independently with excellent organizational skills to balance multiple tasks, prioritize effectively, and maintain strong case management.
• Highly developed written and verbal communication skills, including the ability to write executive case summaries, draft operational reports, and represent the department in appeals.
• Well-developed interpersonal and active listening skills with a proven track record of resolving escalated, high-tension conflict and de‑escalating confrontational situations.
• Adaptability and resilience in leading a team through system, policy, or legislative modifications under tight timelines and high file volumes.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
As an Eligibility Review Team Lead, in addition to your education and experience, you will demonstrate well-honed competencies in the following areas:

• Agility- Demonstrated ability to manage and adapt to change. Ability to manage human, financial, and physical resources within an operating environment.
• Drive for Results- Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others.
• Develop Self and Others- Proven ability to foster partnerships and to achieve organizational goals within an organization.
• Build Collaborative Environments- Strong track record in establishing and maintaining effective working relationships with internal and external stakeholders.
• Develop Networks- Ability to foster a climate of cooperation amongst, and build solid relationships with public agencies, government, committees and other partners.
• Systems Thinking- Effective leadership abilities combined with a strong commitment to operating within a team environment and the ability to motivate and inspire others to achieve common goals.
• Creative Problem Solving- Excellent analytical and decision-making skills

Qualifications

A bachelor’s degree in a related field (such as Criminal Justice, Police Studies, Public Administration, Law, or Social Work) combined with at least four (4) years of progressively related experience in regulatory reviews, investigations, compliance auditing, or program supervision.
Equivalencies: Standard Government of Alberta equivalencies may be considered (e.g., a related diploma plus six years of progressively related experience; or a related master's degree plus two years of progressively related experience).
Technical Competencies:

• Legislative Expertise: Extensive knowledge and experience in the interpretation and application of social benefit legislation, specifically the Income and Employment Supports Act (IESA) and Regulations, the Assured Income for the Severely Handicapped (AISH) Act and Regulations, Protection of Privacy Act (POPA/PIPA), and Alberta Public Service Codes of Conduct.
• Supervisory & Leadership Skills: Proven ability to supervise, lead, and develop a professional team; skilled in managing workloads, evaluating staff performance, managing team dynamics, and conflict resolution.
• Analytical & Auditing Aptitude: Strong operational expertise in compliance, data analytics and database case management systems to identify risk trends, verify eligibility criteria, and detect system vulnerabilities.
• Excellent Communication & De-escalation: Highly developed written and verbal communication skills, including the ability to write executive case summaries, draft operational reports, represent the department in appeals, and professionally de‑escalate client or stakeholder conflict.

A cover letter must accompany your application and should clearly demonstrate how your education and experience relate to the requirements of the role.

This is a permanent full-time position based in Edmonton or Calgary; 36.25 hours per week, Monday to Friday.

The final candidate will be required to undergo a comprehensive security screening prior to employment.

Candidates must be eligible to work in Canada and live in Alberta.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Positive workplace culture and work-life balance.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contactAshish Salhanat [e-mail] .