Library Services-CSA1

FVRL (Fraser Valley Regional Library); Port Coquitlam; On-site; CAD 47,000 - 48,000; Part time

Job summary

FVRL in Port Coquitlam (Terry Fox) Library is seeking a Customer Services Assistant 1 for a temporary role. The position offers 32.5 weekly hours with a Sunday to Saturday schedule and starts November 22, 2026.

You will deliver excellent customer service, assist at the circulation desk, use library systems, and support basic troubleshooting. Requirements include completion of library technician courses or Langara equivalents, a criminal record check, and up to six months relevant experience.

Qualifications

• Completion of library technician courses or equivalent.
• Criminal Record check is required.
• Up to six months work related and on-the-job experience.

Responsibilities

• Provide exceptional customer service and assist with library operations.
• Operate library systems and databases and support desk tasks.
• Assist at circulation desk and perform basic troubleshooting.

Skills

Customer service

Problem solving

Adaptability

Interpersonal skills

Microsoft Office

Tech troubleshooting

Teamwork

Communication skills

Typing 45 wpm

Education

UFV LIBT 100

UFV LIBT 140

UFV LIBT 145

Langara LIBR 1120

Langara LIBR 2416

Langara LIBR 1111

Tools

Database searching

Automated library systems

Job description

Job Type: Temporary
Affiliation: CUPE
Location: Port Coquitlam (Terry Fox) Library
Weekly Hours: 32.5
Schedule: Sun 12:30 pm to 5 pm; Mon 8:30 am to 4 pm; Tues 12:30 pm to 8 pm; Wed 12:30 pm to 8 pm; Sat 9:30 am to 5 pm
Job Start Date: November 22, 2026
Job End Date: April 14, 2026
Pay Grade: 5
Min Wage: $33.95
Max Wage: $34.75

THE POSITION:

Under the direction of the Librarian 3, Library Supervisor 4, 3, 2 and 1 or their designate, the Customer Services Assistant 1 provides exceptional customer service and performs duties necessary for efficient library operations.

HERE IS WHAT YOU CAN BRING:

• Demonstrated proficiency in customer service skills.
• Strong problem-solving skills required to interpret customer’s needs and offer solutions and alternatives.
• Ability to adapt quickly to changing situations and think on your feet.
• A broad interest in a variety of genres/authors.
• Demonstrated ability to use a computer including email, word processing, database searching and familiarity with automated library systems.
• Proficiency in Microsoft Office, demonstrated ability to use a computer including; database searching and familiarity with automated library systems.
• Ability to work independently and as part of a team.
• Strong interpersonal, oral and written communication skills.
• Ability to perform tasks with a high degree of accuracy and attention to detail.
• Accurate keyboarding skills of 45 wpm.
• Physical ability to perform the duties of the position.
• Aptitude and ability to perform basic troubleshooting of software and hardware.

POSITION REQUIREMENTS:

1. Completion of the following courses, or other equivalent courses from recognized institutions with library technician programs:

UFV: two out of three of the following:

• LIBT 100: Introduction to Libraries
• LIBT 140: Library Public Services
• LIBT 145: Online Searching

Or alternately,

Langara: two out of three of the following:

• LIBR 1120: Philosophy and Functions
• LIBR 2416: Reference Resources and Services
• LIBR 1111: Online Search and Information Handling

1. Up to six months work related and on the job experience.
2. Criminal Record check is required.