Library Customer Experience Specialist

Oakville Public Library; Oakville; On-site; CAD 54,000 - 63,000; Part time

Job summary

Oakville Public Library is seeking a Customer Information Specialist (Temporary Part-Time) at the Central Library. The role focuses on delivering excellent customer service, reference and readers' advisory support, and promoting literacy and digital literacy across the community.

You will conduct personalized assistance, run engaging programs, and participate in outreach to strengthen community partnerships, while supporting day-to-day branch operations and acting as In-Charge when required.

Qualifications

• Qualified candidates hold an MLIS or Library Tech diploma, or equivalent degree.
• Minimum two years of library work experience is required or preferred.
• Experience with ILS, RFID, and Microsoft Office is essential.

Responsibilities

• Greet customers and provide proactive, customer-first service across interactions.
• Develop knowledge of OPL collections, spaces, programs, and technologies to guide inquiries.
• Deliver reference and readers' advisory services and connect patrons to resources.
• Promote digital literacy and assist with creative technologies and equipment.
• Prepare and deliver engaging library programs for diverse audiences.
• Support outreach and partnerships to increase awareness of OPL services.
• Contribute to branch operations, including circulation, maintenance, and equipment troubleshooting.
• Take In-Charge duties when assigned and communicate/escalate as needed.

Skills

Customer service

Communication

Reference services

Digital literacy

Teamwork

Time management

Problem solving

Education

MLIS or Library Tech diploma

Two years library experience

Tools

Integrated Library System (ILS)

RFID technology

Microsoft Office

Creative technologies

Job description

Oakville Public Library is seeking a Customer Information Specialist (Temporary Part-Time) at the Central Library. The role focuses on delivering excellent customer service, reference and readers' advisory support, and promoting literacy and digital literacy across the community.

You will conduct personalized assistance, run engaging programs, and participate in outreach to strengthen community partnerships, while supporting day-to-day branch operations and acting as In-Charge when required.