Branch Assistant

County of Lambton; Sarnia; On-site; CAD 35,000 - 38,000; Full time

Job summary

The County of Lambton Library system is seeking a Branch Assistant to deliver frontline customer service, circulation activities and information services in a welcoming environment.

You will provide readers' advisory, reference support, and participate in programming and administrative tasks to support the library’s strategic direction.

Qualifications

• Two-year college diploma or equivalent combination of education and experience required.
• Interpersonal, communication, and customer service skills are essential.
• Experience using an Integrated Library System (ILS) is an asset.

Responsibilities

• Provide front-line customer service to visitors of Lambton County Library.
• Perform circulation duties such as issuing cards and checking materials in/out.
• Deliver readers' advisory and reference services to patrons.

Skills

Interpersonal skills

Communication skills

Customer service

Teamwork

Education

Two-Year College Diploma

Tools

Integrated Library System (ILS)

Job description

Division: Cultural Services
Job Status: Casual
Number of Positions: 1
Hours of Work: As scheduled
Wage Rate: $25.11 - $27.66 per hour
Posting Date: Monday, October 5, 2026
Closing Date: Monday, October 12, 2026

About Us

The County of Lambton is located in Southwestern Ontario, nestled along Lake Huron and the St. Clair River, next to the state of Michigan and is home to a diverse and welcoming population of approximately 128,000 residents.

The Corporation of the County of Lambton is one of the area’s largest employers with approximately 1,300 employees. The County’s seven divisions deliver hundreds of services and programs to our residents, such as emergency medical services, provincial offences court, three long-term care homes, 25 library branches, three museums, an art gallery, archives, public works, public health services, social services, planning and building services.

We are committed to sustainability, economic growth, environmental stewardship and an enhanced quality of life through the provision of responsive and efficient services and collaborative efforts with our municipal and community partners.

About the Role

As a member of the Lambton County Library system, the Branch Assistant is responsible for providing front line customer service to visitors of Lambton County Library. In addition to promoting a welcoming and inviting library environment, the Branch Assistant will provide a wide variety of circulation duties, conduct necessary administrative duties, and provide information services, reference and referral service as well as readers' advisory services. The Branch Assistant is responsible for delivering a library service that meets the strategic direction set forth by senior management and Lambton County Council.

Job Duties & Responsibilities

Circulation Duties

• Assist patrons to obtain all types of materials such as books, videos, audiobooks, and to access computers following established policies and procedures
• Issue new and replacement library cards to patrons
• Provide new patrons with orientation and tours of library and answer all questions/concerns
• Place library materials on hold for patrons; contact patrons when items are available when necessary
• Send library materials to other branches as needed
• Check material in and out; shelve returned materials

Readers' Advisory/Reference Work

• Advise patrons in the selection and location of requested material/information
• Assist with wide range of research queries
• Respond to general inquiries and address patron questions regarding use of computer, Internet and other programmes

Programming Duties

• Deliver programming as directed by Lambton County Library, which may include organizing the dates, times, registration, and other required planning
• Promote reading and lifelong learning in the community through established programs such as story hour, summer reading challenge, book clubs

Administrative Duties

• Perform photocopying, mail sorting and distribution
• Balance petty cash and submit revenue from fines and fees
• Record and distribute circulation, programming statistics
• Order supplies from Library Headquarters as needed
• Maintain necessary corporate files in accordance with the County of Lambton's Records Retention By-law

Customer Service / Communication Responsibilities

• Represent the library effectively in the community
• Interact pleasantly and courteously with the public, community partners and staff, promoting a harmonious workplace
• Provide instructions or assistance to the public in the use of new technologies and / or electronic platforms

Other Job Tasks / Responsibilities

• Ensure the effective use of the Integrated Library System (ILS)
• Develop an understanding of electronic platforms and resources that can be used by patrons to enhance their library experience

General

• Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed
• Incumbents must possess the physical ability to meet the duties and responsibilities of the job description and/or the requirements identified within the position's Physical Demands Analysis

These describe the general nature and level of work being performed by incumbents in this classification. They are not an exhaustive list of all job duties in the classification. Other duties may be assigned.

Supervision Requirements

Direct Supervision: None

Indirect Supervision: None

Functional Authority: Regularly provide guidance and instruction to Library Pages, Summer Students, and volunteers

What We Are Looking For

Minimum Formal Education

• Two-Year College Diploma, or the equivalent in combination of education and experience

Experience

• Minimum six months in a service related job or previous volunteer work in a Library
• Interpersonal, communication, and customer service skills
• Previous library experience and experience using an Integrated Library System (ILS) an asset

Credentials

• A satisfactory Police Vulnerable Sector Check and / or Police Information Check, as applicable

Personal information required by County of Lambton job postings is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act, 1990, CHAPTER M.56, as amended. The treatment, storage and handling of personal information is governed by the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, CHAPTER M.56, as amended and will be used in reviewing applications. Questions about this collection should be directed to the Corporate Manager, Human Resources, County of Lambton, 789 Broadway Street, Box 3000, Wyoming, Ontario N0N 1T0. Phone [phone] or Toll-free at 1-866-324-6912.