Library Assistant (Caledonia)

Haldimand County; Caledonia; On-site; CAD 34,000 - 41,000; Part time

Benefits offered by this job

Wellness Programs

Safe & Friendly Work Culture

Emotional & Team-Building Supports

Professional Development

EFAP Program

Job summary

Haldimand County is seeking a Library Assistant to support daily branch operations, circulation, and patron services. You will assist with reader’s advisory, technology help, and program delivery while maintaining a welcoming library environment.

The role is permanent and part-time, with an hourly wage of $24.63 to $29.95. Ideal candidates have a secondary school education and up to 1 month of related experience, and possess strong customer service and organizational skills.

Qualifications

• Completion of Secondary School.
• Up to and including 1 month of current related experience.
• Some knowledge of library systems and programs.
• Demonstrated customer service experience.
• Knowledge of children’s, young adult and adult literature.
• Working knowledge of office procedures (phone etiquette, cash handling, photocopies).
• Excellent verbal and written communication skills.
• Initiative and ability to follow procedures.
• Ability to work independently with complex tasks.
• Discretion with confidential information.
• Cash handling and receipts processing.
• Analytical and problem-solving skills.
• Ability to provide orientation or technical guidance.
• Strong organizational skills and attention to detail.
• Team-oriented interpersonal skills.
• Technology aptitude, basic MS Office, tablets and smartphone apps.

Responsibilities

• Provide reference, readers’ advisory, digital technology assistance and community information in response to public queries.
• Interact with children and their caregivers during the delivery of children’s programs.
• Assist with library program delivery and clerical tasks related to patron accounts and materials processing.
• Handle daily cash and cheque payments for fines, room rentals, and other services; tally revenues.
• Assist in branch opening/closing; ensure library policies are followed.
• Support planning and delivery of library programs.

Skills

Customer service

Reader’s advisory

Technology assistance

Communication skills

Teamwork

Education

Secondary School

Tools

MS Office

Job description

This is apermanent part-time role at Haldimand County, with an hourly compensation range of $24.63 - $29.95.

The Opportunity

As a Library Assistant, you’ll help ensure smooth daily operations at the branch by supporting circulation, assisting with patron accounts, and processing materials. You'll provide friendly customer service, offer reader’s advisory and technology help, and support library programs, all while contributing to a welcoming and efficient library environment.

The Perks

• Wellness Programs
• Safe & Friendly Work Culture
• Emotional & Team-Building Supports
• Professional Development
• EFAP Program

Haldimand County

Haldimand County is a single-tier municipality with a dedicated team of professionals committed to delivering exceptional services to our citizens. With a focus on excellence, our county stands as an outstanding place to work and live. By joining our dynamic team, you open the door to a rewarding career where we prioritize the health and wellness of our employees, their families, and the communities we serve.

At Haldimand County, we believe in the Net Better Off philosophy . This means we’re passionate about helping our staff thrive and advance in an equitable workplace.

Job Description

Library Assistant, Library Division

Position Summary

Performs circulation and customer service functions, contributing to efficient day-to-day library branch operations and undertaking tasks delegated by the Branch Coordinator. Responds to public requests for reader’s advisory, reference assistance, digital technology assistance, and community information, assists with various stages of library program delivery, and performs clerical tasks related to patron account information and materials processing.

Education

• Completion of Secondary School.

Experience

• Up to and including 1 month of current related experience.

Knowledge/Skills

• Some knowledge of the principles and practices of modern library systems and programs.
• Demonstrated customer service experience.
• Demonstrated knowledge of popular children’s, young adult and adult literature.
• Working knowledge of office procedures (i.e., telephone etiquette, handling cash, making photocopies).
• Excellent verbal and written communication skills with the ability to give, obtain, seek clarification, and/or exchange routine information
• Demonstrated initiative, and ability to make decisions involving routine tasks, within established procedures
• Demonstrated ability to work independently with complex tasks requiring some supervision
• Demonstrated ability to exercise significant discretion and sensitivity involving regular work with confidential information
• Proven ability to handle/process cash, valuables and/or issue receipts
• Demonstrated analytical and problem-solving skills involving occasional ingenuity, and minor refinement of procedures when necessary
• Demonstrated capability to provide orientation or technical guidance, as needed
• Organizational skills with considerable attention to detail to avoid errors and ability to meet deadlines
• Excellent interpersonal skills including the ability to work effectively in a team environment.
• Technology Aptitude
  • Demonstrated fundamental computer skills to perform basic tasks on various technological devices and programs while adhering to cybersecurity and an awareness of best practices
  • Beginners knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
  • Beginners knowledge of tablet/smartphone apps and operating systems.

Responsibilities

The incumbent is responsible for, but not limited to:

Corporate

• Participates in the provision of superior customer service to ratepayers, reflecting corporate culture of responsiveness, quality, respectfulness, and inclusivity. Shares the responsibility for creating positive impressions of local government.

People

• Provide reference, readers’ advisory, digital technology assistance and community information in response to public queries in person, online or by telephone; interacts with children and their caregivers during the delivery of children’s programs, providing instructional and social guidance.

Money/Asset

• Handles daily cash and cheque payments from patrons for fines, meeting room rentals and other services and tallies daily revenues.

Functional

• Information Access Assistance
  • Assists patrons with readers’ advisory, reference, and the use of electronic resources including library databases, e-book and digital audiobook apps, and general computer and Internet operations;
• Office Equipment Assistance
  • Assists in the provision of photocopying, printing, scanning, faxing and meeting room rental services to library patrons;
• Circulation and Processing of Materials
  • Performs activities related to the circulation of materials, including checks-out, checks-in, holds, overdue notice production, interlibrary loan requests, interbranch exchanges, materials processing and fines collection;
• Facility Operations Assistance
  • Carries out branch opening and closing procedures;
  • Assists Branch Coordinator in ensuring Library Board policies, including codes of conduct, are followed by library patrons;
  • Participates in the upkeep of branch facilities by creating displays, ensuring spaces are safe and accessible to staff and visitors alike, and liaising with municipal facilities staff and contractors conducting building maintenance functions;
  • Supports the planning and delivery of library programs.

Demonstrate commitment to the Haldimand County Code of Conduct

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the job.

Position Requirement(s)

A Current (within the past 6 months) Police Check - OPP LE 220 or Equivalent

Working Conditions

Weekdays (varies, e.g. 10:00am to 4:00pm, 12:00pm to 8:00pm); Saturdays (10:00am to 5:00pm); Sundays (12:00pm to 4:00pm)

Haldimand County envisions all County staff to possess a high degree of Ethical Behaviour & Professionalism, Political Acumen, Relationship Management, Credibility, Flexibility & Adaptability, Empathy & Compassion, Entrepreneurship, and Customer Service.

Haldimand County is an equal-opportunity employer that strives for inclusivity and belonging for all. Accommodation is available at any stage of the hiring process to applicants with differing abilities. If you require accommodation at any stage of the hiring process, please contact us at [e-mail].

Haldimand County
53 Thorburn Street South
Cayuga, Ontario
Canada, N0A 1E0

After hours (Road, Sewer, Water or Park & Public Facilities Emergencies): 1-888-849-7345