Library Assistant: Customer Service & Access

Oakville Public Library; Oakville; On-site; CAD 34,000 - 40,000; Part time

Job summary

Oakville Public Library is seeking a Library Assistant at the White Oaks Branch to provide exceptional customer service and support daily library operations. You will manage materials handling, RFID checks, shelving, and user assistance while promoting programs and library services.

The role requires flexibility to work days, evenings, and weekends in a part-time capacity. You will work under branch leadership to ensure smooth service delivery, engage in ongoing learning, and uphold

Qualifications

• Secondary School Diploma with at least one year in a customer service role.
• Experience with ILS, RFID, Microsoft Office is an asset.
• Ability to work days, evenings and weekends.

Responsibilities

• Greet customers with a friendly, service‑oriented approach.
• Promote OPL services, programs, and technologies to patrons.
• Assist patrons in locating holds and items in the collection; guide to staff as needed.
• Handle materials processing including RFID checks, shelving, and shelf maintenance.
• Support program setup, room bookings, and general branch operations.
• Escalate issues to in-charge staff or leadership as appropriate.
• Pursue professional development and participate in working groups.
• Adhere to health, safety, and accessibility standards in daily tasks.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

Secondary School Diploma

Tools

Integrated Library System (ILS)

RFID technology

Microsoft Office

Library technologies

Job description

Oakville Public Library is seeking a Library Assistant at the White Oaks Branch to provide exceptional customer service and support daily library operations. You will manage materials handling, RFID checks, shelving, and user assistance while promoting programs and library services.

The role requires flexibility to work days, evenings, and weekends in a part-time capacity. You will work under branch leadership to ensure smooth service delivery, engage in ongoing learning, and uphold