Library Assistant - Castle Downs Branch

City Of Edmonton; Edmonton; Hybrid; CAD 45,000 - 57,000; Full time

Job summary

Edmonton Public Library seeks a Library Assistant at Castle Downs to deliver excellent customer service and support to patrons in a fast-paced environment. You will assist with reference services, readers' advisory and technology use, while helping run programs for all ages.

You’ll coordinate classes and events, engage with the community, and support branch operations with enthusiasm and teamwork at Castle Downs Branch.

Qualifications

• Diploma in Information Management/Library Technology or related diploma or an undergraduate degree from a recognized institution.
• Minimum of one year's work experience in a library or in an environment where customer service is a core focus.
• Experience with Microsoft Office programs, web-based services and other applications.
• Experience in providing reference services and readers' advisory services is preferred.
• Experience developing and presenting classes and events for customers of all ages; emphasis on leading activities for young children is preferred.

Responsibilities

• Assist patrons with information, reference inquiries and readers' advisory needs.
• Deliver and facilitate classes and events for customers of all ages, including children.
• Provide excellent customer service and support to the public in a fast-paced environment.
• Assist with library programs, promotions and branch outreach as required.

Skills

Customer service

Microsoft Office

Web-based services

Education

Information Management/Library Technology diploma

Undergraduate degree

Tools

Library catalog systems

Job description

| Job Description | | | | --- | --- | | Library Assistant - Castle Downs Branch Job Number: 56108 **Are you a Customer Service Ninja?** What do you want to be today? Edmonton Public Library is looking for a fun, agile customer service expert to join our team! This is an exciting opportunity for an enthusiastic customer service ninja (aka Library Assistant) who enjoys working with the public in a challenging and fast-paced environment. **What we're looking for:** At EPL our mission is simple: we share! Our Library Assistants are versatile and friendly people who want to make a difference in the community. Helping people is important to them - one minute, they will help a new Canadian find material to learn English, and the next they will offer a preschool storytime and then help a customer download an eBook on their tablet. They answer questions for people of all ages, bending internet-based resources to their will. They are our customer service ambassadors connecting people to the resources they need. They are active in the community and visit schools, daycares and other organizations. They are tech-savvy, curious and eager to share what they know with others. Job Requirements : * An Information Management/Library Technology diploma or a directly related diploma with significant course content focused on education or community work, or an undergraduate degree from a recognized institution. * A minimum of one year's work experience in a library or an environment where customer service is a core focus. * Experience in the use of Microsoft Office programs, web-based services and other applications. * Experience in providing reference services and readers' advisory services is preferred. * Experience in developing and presenting classes and events for customers of all ages is required; a particular emphasis on leading activities for young children is preferred. **What do you need to bring to this position?** * A commitment to upholding the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion. * Enthusiastic with the ability to provide excellent customer service. * Demonstrated excellence in using communication and interpersonal skills. * Ability to contribute positively and work effectively within a team environment. * Comfortable with facilitating classes and events using new technologies. * Ability and knowledge to assist customers with the use of technology, devices, information resources (print and electronic) and in the use of various service applications and web based platforms. * Effective and creative problem solving and trouble shooting skills. **Physical Requirements:** Physical requirements of the Library Assistant position include frequent standing, walking, and bending; lifting library materials, reaching to place materials on shelves, and pushing and pulling book carts. **Note:** * This position consists of varied schedules which include day, evening and weekend shifts. * Satisfactory background screening is required for the Library Assistant position, which includes a Criminal Record Check/Police Information Check. **About the Branch:** Please click HERE to view information about the branches. **Who we are:** The secret ingredient for making EPL a magical place is no secret at all; in fact, it's very simple: We share. We share stories, ideas and experiences. We share with our customers, our communities, and ourselves. We are Edmonton's largest lender of all manner of information and entertainment. **Pay Band:** $32.40 - $41.34 per hour\\* \\*Approximately $59,194 - $75,544 per annum based on a 35 hour work week. Shift differential may apply in accordance with the terms and conditions of the CSU 52 Collective Agreement. Total Hours per Week: 17.5 Classification Title: Library 4 Posting Date: Sep 17, 2026 Closing Date: Sep 27, 2026, 11:59:00 PM (MDT) Number of Openings (up to): 1 - Ongoing Part-time Union : CSU 52 Department: Public Services Department (Edmonton Public Library) Work Location(s): Castle Downs Branch, 106 Lakeside Landing, 15379 Castle Downs Rd. Edmonton T5X 3Y7 | | |