Library Assistant - Calder Branch

City Of Edmonton; Edmonton; On-site; CAD 59,000 - 76,000; Full time

Job summary

Edmonton Public Library is seeking a friendly Library Assistant to assist patrons, answer questions, and guide users through digital resources. You will handle diverse tasks, from helping new Canadians learn English to running storytimes for children, while promoting inclusive service.

The role requires strong communication, teamwork, and comfort with technology and public speaking, with shifts including days, evenings, and weekends.

Qualifications

• Diploma in Information Management/Library Technology or related diploma with education/community focus, or an undergraduate degree.
• Minimum of 1 year in a library or customer-service-focused environment.
• Experience with Microsoft Office and web-based services; familiarity with reference services is preferred.

Responsibilities

• Assist library users with inquiries and navigate resources.
• Lead and present classes or events for customers of all ages, especially young children.
• Help patrons use technology, devices, and online resources; support with eBooks and digital services.

Skills

Customer service

Communication

Teamwork

Technology assistance

Public interaction

Event facilitation

Education

Library technology diploma

Undergraduate degree

Tools

MS Office

Web-based services

Library catalog systems

Job description

Are you a Customer Service Ninja?What do you want to be today? Edmonton Public Library is looking for a fun, agile customer service expert to join our team! This is an exciting opportunity for an enthusiastic customer service ninja (aka Library Assistant) who enjoys working with the public in a challenging and fast-paced environment.What we're looking for:At EPL our mission is simple: we share! Our Library Assistants are versatile and friendly people who want to make a difference in the community. Helping people is important to them - one minute, they will help a new Canadian find material to learn English, and the next they will offer a preschool storytime and then help a customer download an eBook on their tablet. They answer questions for people of all ages, bending internet-based resources to their will. They are our customer service ambassadors connecting people to the resources they need. They are active in the community and visit schools, daycares and other organizations. They are tech-savvy, curious and eager to share what they know with others.Job Requirements:An Information Management/Library Technology diploma or a directly related diploma with significant course content focused on education or community work, or an undergraduate degree from a recognized institution.A minimum of one year's work experience in a library or an environment where customer service is a core focus.Experience in the use of Microsoft Office programs, web-based services and other applications.Experience in providing reference services and readers' advisory services is preferred.Experience in developing and presenting classes and events for customers of all ages is required; a particular emphasis on leading activities for young children is preferred.What do you need to bring to this position?A commitment to upholding the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion.Enthusiastic with the ability to provide excellent customer service.Demonstrated excellence in using communication and interpersonal skills.Ability to contribute positively and work effectively within a team environment.Comfortable with facilitating classes and events using new technologies.Ability and knowledge to assist customers with the use of technology, devices, information resources (print and electronic) and in the use of various service applications and web based platforms.Effective and creative problem solving and trouble shooting skills.Physical Requirements:Physical requirements of the Library Assistant position include frequent standing, walking, and bending; lifting library materials, reaching to place materials on shelves, and pushing and pulling book carts.Note:This position consists of varied schedules which include day, evening and weekend shifts.Satisfactory background screening is required for this position, which includes a Criminal Record Check/Police Information Check.Who we are:The secret ingredient for making EPL a magical place is no secret at all; in fact, it's very simple: We share. We share stories, ideas and experiences. We share with our customers, our communities, and ourselves. We are Edmonton's largest lender of all manner of information and entertainment.Pay Band:$32.40 - $41.34 per hour**Approximately $59,194 - $75,544 per annum based on a 35 hour work week.Shift differential may apply in accordance with the terms and conditions of the CSU 52 Collective Agreement.