Liability Claims Examiner

H.W. Kaufman Financial Group Inc; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Third-Party Administrator to oversee liability claims management. In this dynamic role, you will direct field adjusters, communicate with various stakeholders, and ensure top-notch customer service. Your expertise in policy terms and claims handling will be crucial as you prepare detailed reports and strategize for optimal results. Join a global network of professionals dedicated to shaping the future of insurance, where your contributions will make a significant impact in a fast-paced environment. If you thrive on organization and communication, this opportunity is perfect for you.

Qualifications

• 5+ years of liability claims experience preferred.
• Ability to read and apply insurance policy terms.

Responsibilities

• Direct field adjusters in the investigation of liability claims.
• Communicate promptly with brokers and clients for outstanding service.

Skills

Analytical Skills

Communication Skills

Negotiation Skills

Customer Service

Organizational Skills

Education

Post-secondary education

Tools

MS Word

MS Excel

MS Outlook

Job description

Responsibilities

• Working as a Third-Party Administrator directing field adjusters in the investigation, analysis, and direct oversight of nationwide liability claims.
• There will also be the opportunity to expand responsibilities into other lines of business such as first party property and inland marine claims; experience in these lines of business is an asset, though not required.
• Promptly communicate with Lloyd’s of London brokers and underwriting and claims personnel of other Carrier clients to provide outstanding customer service and results.
• Promptly communicate with insureds, claimants, retail agents, general agents, independent adjusters, and attorneys as necessary. Strategize and take action to obtain the best possible results for claims.
• Must be able to review insurance policy coverage and prepare reservation of rights or declination letters when appropriate.
• Be an organized, effective communicator, and possess excellent analytical, writing, negotiation, and follow-up skills.
• Prepare proposed expense and loss reserve/settlement reports that exceed authority for submission to insurers and Lloyd’s Managing Agents.

Qualifications

• Post-secondary education.
• Ideally at least 5 years of liability claims experience; experience in other lines is an asset, though not required.
• Ability to read, understand, and apply policy terms.
• Insurance designations and commitment to ongoing insurance education preferred.
• Exemplary customer service.
• Ability to accurately handle a full caseload in a fast-paced environment.
• Outstanding organizational skills and maintenance of diary system.
• Competence in using MS Word, MS Excel, MS Outlook, and the ability to learn new IT applications such as carrier or TPA systems.

About Our Company

Kaufman Claims is a subsidiary of the H.W. Kaufman Group. Our family of companies comprises a vast network of over 50 offices across the globe. From brokerage, underwriting, premium financing, and real estate to claims and loss control, together we are shaping the future of insurance.