Claims Examiner

DWF Law LLP; Toronto; Remote; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Claims Examiner to join their dynamic team. This role involves investigating complex claims, evaluating coverage, and providing exceptional customer service. You will work collaboratively with various stakeholders and mentor junior staff while ensuring timely resolution of claims. With a commitment to diversity and inclusion, this firm offers a supportive environment where your contributions are valued. If you're a proactive team player with strong communication and negotiation skills, this is an exciting opportunity to make a significant impact in the claims management sector.

Qualifications

• Strong communication and negotiation skills are essential.
• Bilingualism in English and French is a plus.

Responsibilities

• Investigate complex claims and evaluate information on all types of claims.
• Provide outstanding customer service and mentor junior staff.

Skills

Oral Communication

Written Communication

Negotiation Skills

Customer Orientation

Time Management

Bilingualism (English and French)

Job description

Why join us?

Our Canadian office is currently recruiting for a Claims Examiner. Under the direct supervision of the Claims Director and Senior Claims Staff, the Claims Examiner will perform customer service and claims functions within all lines of commercial business, but with particular emphasis on General Liability Claims and Professional Liability claims. The incumbent will ensure timely disposition of mid-size to large claims with the purpose of achieving timely resolution / cost effective settlements on behalf of DWF Claims Canada Ltd. and its clients, both international and domestic. This position can be remote from anywhere in Canada.

Responsibilities

• Investigate complex claims through adjusters and counsel on CGL, E&O, Wrap up liability, and Legal expense claims.
• Evaluate information on all types of claims and damages to determine the extent of exposure to the client and carrier.
• Assess Insurance claim coverage, liability, and quantum.
• Effectively implement a litigations management program on assigned files.
• Set reserves within authority and make claim recommendations concerning reserve changes to the appropriate client(s), as well as documenting files with clear, well written file notes summarizing activities on each file.

• Provide outstanding customer service and work well with brokers, insureds, clients, third party claimants and other stakeholders as necessary in the adjustment of claims; Mentor junior staff.

What will help you succeed in this role?

• Strong oral and written communication skills as well as listening skills.
• Committed team player with a preference to work in a collaborative setting.
• Excellent negotiation skills with an aptitude for diplomacy.
• Strong customer orientation to respond to and support customer needs.
• Effective time management and organization skills.
• Bilingualism/ability to monitor and handle claims in French would also be considered an asset.

What we offer?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About us

DWF Claims Canada Ltd. is a multi-disciplinary commercial claims organization (a third party adjusting firm) working with insurers to manage their claims portfolios from our network of offices across the globe. In Canada we have offices in Vancouver and Toronto. This position can be remote from anywhere in Canada.