Level 1 Tech Support Specialist - Remote-Ready MSP

Quadbridge Inc; Vancouver; Hybrid; CAD 50,000 - 60,000; Full time

Benefits offered by this job

RRSP program

Professional training

Comprehensive health, dental, life,STD

LTD insurance

Top-tier equipment

Monthly social events

Catered breakfast & lunch (Montreal)

Phone allowance

Pet-friendly offices

Job summary

Quadbridge Inc. is seeking a Technical Customer Support Specialist - Level 1 to be the first point of contact for client issues, providing remote support across diverse technologies and environments.

This role reports to the Manager, Managed Services and requires strong communication, technical aptitude, and multitasking in a professional setting. The ideal candidate will handle client-facing support, basic troubleshooting, and documentation across multiple client environments with SLA-driven

Qualifications

• 1+ years of IT support experience (MSP preferred)
• Experience with remote/helpdesk/support
• Familiar with ticketing systems and SLA-driven workflows
• Diploma/degree in IT or related field; certifications are assets

Responsibilities

• Respond to support requests via phone, email, and ticketing system
• Diagnose and resolve Level 1 issues (desktops, laptops, printers, networking)
• Support Microsoft 365, Windows OS, and common business apps
• Document work in PSA tools for billing, compliance, and audits
• Use RMM tools to monitor, deploy scripts and perform remote troubleshooting
• Follow escalation procedures and contribute to knowledge base

Skills

Networking concepts

MS 365 administration

Windows 10/11

RMM/PSA platforms

Endpoint security

Education

IT Diploma/degree

Industry certifications (e.g., CompTIA A+, Network+, Microsoft Fundamentals)

Tools

ConnectWise

NinjaOne

Job description

Quadbridge Inc. is seeking a Technical Customer Support Specialist - Level 1 to be the first point of contact for client issues, providing remote support across diverse technologies and environments.

This role reports to the Manager, Managed Services and requires strong communication, technical aptitude, and multitasking in a professional setting. The ideal candidate will handle client-facing support, basic troubleshooting, and documentation across multiple client environments with SLA-driven