Legal Tech Support Specialist — Hybrid & Client-Focused

LEAP Legal Software, Inc.; Toronto; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Group insurance benefits

RRSP with employer matching

4 weeks vacation + PTO

Hybrid Toronto office + remote days

Collaborative work environment

Team social events

Job summary

LEAP Legal Software, Inc. is seeking a Support Specialist to guide clients on use and installation questions, maintain product records, and assist with feature requests.

You will resolve issues via email, phone and chat, and help expand our self-help resources with clear articles and tutorials. Based in our hybrid Toronto office, you will work with a small team and independently to meet client needs, applying strong communication, troubleshooting and documentation skills to deliver exceptional

Qualifications

• 1-3 years of experience in technical support or a similar customer facing role.
• Experience with legal software or within a legal tech environment is an asset.
• Excellent communication, customer service and writing skills.

Responsibilities

• Provide client support and technical issue resolution via email, phone and chat.
• Understand and solve client business/software needs.
• Resolve technical issues by guiding clients with specific features of LEAP software products.
• Proactively enhance LEAP’s Self-Support Centre by developing clear, engaging, and effective self-help resources.
• Work both independently and within a small team to efficiently to meet deadlines and client needs.

Skills

Communication skills

Customer service

Writing skills

Troubleshooting

Microsoft Office

Teamwork

Interpersonal skills

Attention to detail

Time management

Deadline-driven

1-3 years of tech support experience

Legal software experience

Tools

Microsoft Office

Job description

LEAP Legal Software, Inc. is seeking a Support Specialist to guide clients on use and installation questions, maintain product records, and assist with feature requests.

You will resolve issues via email, phone and chat, and help expand our self-help resources with clear articles and tutorials. Based in our hybrid Toronto office, you will work with a small team and independently to meet client needs, applying strong communication, troubleshooting and documentation skills to deliver exceptional