Legal Receptionist

Ignite Talent Solutions; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Legal Receptionist to enhance customer interactions and support multiple lawyers. This role is pivotal in managing a high volume of calls, addressing customer inquiries, and ensuring satisfaction remains a top priority. The ideal candidate will thrive in a fast-paced environment, possess strong verbal communication skills, and have a customer-focused mindset. If you have a legal background or experience in a law office, this opportunity offers a chance to make a significant impact in a dynamic setting while enjoying a range of benefits.

Benefits

Dental Care

Extended Health Care

Vision Care

Qualifications

• Previous experience in a law office is preferred.
• Strong communication skills and customer focus are essential.

Responsibilities

• Act as a liaison between the company and customers.
• Manage high volume of incoming calls and book appointments.

Skills

Verbal Communication Skills

Active Listening

Customer Focus

Multi-tasking

Education

High School Degree

Tools

CRM Systems

Job description

Our client is looking for a Legal Receptionist that will be the liaison between their company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior and be responsible for a high volume of incoming calls to service multiple lawyers. Duties include identifying legal issues and routing calls, booking appointments.

Requirements

1. Previous experience working in a law office is preferred
2. Legal background a plus
3. Track record of over-achieving quota
4. Strong phone and verbal communication skills along with active listening
5. Familiarity with CRM systems and practices
6. Customer focus and adaptability to different personality types
7. Ability to multi-task, set priorities, and manage time effectively
8. High school degree

Benefits

• Dental care
• Extended health care
• Vision care

Schedule

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