Leasing Administrative Assistant

Colonial Group; Pointe-Claire; Remote; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Salary

Benefits

Annual bonuses

Training programs

Awards for tenure

Career development

Inclusive environment

Holiday parties

Job summary

Realstar is seeking a Full-Time Leasing Administrative Assistant to support leasing and building administration, including screening applications, scheduling showings, and assisting residents with inquiries. Proficiency in Yardi and RentCafe is expected to ensure smooth operations.

Responsibilities include processing applications, managing lease renewals, and coordinating resident events while maintaining a high level of customer service and organization.

Qualifications

• Background in residential property management or related business experience.
• Excellent written and verbal communication and interpersonal skills.
• Good working knowledge of computer software including Yardi and RentCafe.
• Display a professional/presentable appearance.
• Bilingual English and French is preferred.

Responsibilities

• Greet residents and prospects in a friendly, professional manner.
• Process online applications and manage lease renewals and notices.
• Support daily operations with leasing and administrative tasks.
• Organize resident events and promotions.
• Respond to resident inquiries and service requests within 24 hours.

Skills

Property management

Communication skills

Professional appearance

Bilingual English-French

Tools

Yardi

RentCafe

Job description

Realstar is seeking a Full-Time Leasing Administrative Assistant, who will support a variety of building administration tasks such as screening applications, scheduling showings, delivering customer service to residents, responding to all customer inquiries, residential concerns, maintain records in Yardi, assist residents with RentCafe and provide instruction to residents submitting maintenance requests to ensure a high level of customer satisfaction.Schedule includes every other weekend.

What we offer to employees

• Salary
• Employer paid benefits
• Annual bonuses based on personal performance
• Ongoing training programs
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ’s

Responsibilities

Customer Service

• Greet and interact with residents and prospects in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties and summer barbeques)

Leasing & Administration

• Schedule property showings with prospects
• Process leasing applications including completion of background and credit checks
• Ensure rents are collected and deposited on a timely basis
• Negotiate lease renewals in conjunction with established targets
• Utilize Yardi to record transactions and run various operating reports
• Conduct market surveys and analyze how the property compares to the current market
• Recommend leasing rates and in-suite turnover work to the Area Manager
• Actively promote various referral programs to existing residents and prospects
  

Qualifications

• Background in residential property management or related business experience (leasing apartments, selling condominiums and office administration)
• Excellent written and verbal communication and interpersonal skills
• Good working knowledge and ability to use computer software, Microsoft Word, Excel, Yardi and RentCafe
• Display a professional/presentable appearance
• Bilingualism English and French