Leasing Administrative Assistant

Clear Destination Inc.; Pointe-Claire; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Salary

Employer paid benefits

Annual bonuses

Ongoing training programs

Awards for years of service

Career development

Inclusive work environment

Annual holiday parties & summer BBQs

Job summary

Realstar is seeking a Full-Time Leasing Administrative Assistant to support a variety of building administration tasks such as screening applications, scheduling showings, delivering customer service to residents, responding to all customer inquiries, residential concerns, maintain records in Yardi, assist residents with RentCafe and provide instruction to residents submitting maintenance requests to ensure a high level of customer satisfaction.

Qualifications

• Residential property management or related business experience.
• Excellent written and verbal communication.
• Bilingual English and French.

Responsibilities

• Schedule property showings with prospects.
• Process leasing applications including background and credit checks.
• Ensure rents are collected and deposited on time.
• Negotiate lease renewals with targets.
• Record transactions using Yardi and run operating reports.
• Promote referral programs to residents.
• Answer resident inquiries and concerns within 24 hours.
• Organize resident events and daily operations support.

Skills

Customer service

Bilingual EN/FR

Interpersonal skills

MS Word

Excel

Yardi

RentCafe

Tools

Yardi

RentCafe

MS Word

Excel

Job description

Realstar is seeking a Full-Time Leasing Administrative Assistant, who will support a variety of building administration tasks such as screening applications, scheduling showings, delivering customer service to residents, responding to all customer inquiries, residential concerns, maintain records in Yardi, assist residents with RentCafe and provide instruction to residents submitting maintenance requests to ensure a high level of customer satisfaction.Schedule includes every other weekend.

What we offer to employees:

• Salary
• Employer paid benefits
• Annual bonuses based on personal performance
• Ongoing training programs
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ’s

Responsibilities:

Customer Service

• Greet and interact with residents and prospects in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties and summer barbeques)

Leasing & Administration

• Schedule property showings with prospects
• Process leasing applications including completion of background and credit checks
• Ensure rents are collected and deposited on a timely basis
• Negotiate lease renewals in conjunction with established targets
• Utilize Yardi to record transactions and run various operating reports
• Conduct market surveys and analyze how the property compares to the current market
• Recommend leasing rates and in-suite turnover work to the Area Manager
• Actively promote various referral programs to existing residents and prospects

Qualifications

• Background in residential property management or related business experience (leasing apartments, selling condominiums and office administration)
• Excellent written and verbal communication and interpersonal skills
• Good working knowledge and ability to use computer software, Microsoft Word, Excel, Yardi and RentCafe
• Display a professional/presentable appearance
• Bilingualism English and French