Learning Technology Specialist

Faculty of Applied Sciences & Technology at Humber Polytechnic; Toronto; Hybrid; CAD 45,000 - 52,000; Full time

Job summary

Humber Polytechnic is seeking a Learning Technology Specialist in Digital Learning to coordinate EdTech tools, support the LMS, and provide training for faculty, students, and staff. The North Campus role is hybrid, requiring four on-site days.

In a fast-paced environment, you will resolve complex issues, mentor Learning Technology Advisors and student staff, and collaborate with system administrators, IT, and external vendors to support EdTech services.

Qualifications

• Minimum 2-year diploma or equivalent.
• Fields: computer programming, digital communications, multimedia design and development, web development, videography, software development, front-end development.
• Additional platform-specific training (100 hours or less).

Responsibilities

• Manage the Innovative Learning ticketing system.
• Manage the day-to-day assignment and resolution of support tickets.
• Conduct 1:1 virtual support / training sessions for faculty.
• Monitor service performance and analyze support trends, identifying opportunities for process improvements, operational efficiencies, and enhanced user experience.
• Provides tier-two support services to faculty, students, and staff to resolve escalated educational technologies issues and inquiries.
• Supports educational technology implementation and updates, upgrades, and enhancement projects by investigating process and system changes, engaging in testing, and developing training resources for the Innovative Learning team and faculty, staff, and administrators.

Skills

Client service

Organization

Communication

Technical aptitude

Education

2-year diploma or equivalent

Tools

MS365

LMS

Banner

Destiny One

Data tools

EdTech tools

Job description

Job Description - Learning Technology Specialist - Digital Learning - PNRK (37082)

Learning Technology Specialist - Digital Learning - PNRK - ( 37082 )

Find Your Spot at Humber

At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance , we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring that Humber offers the right programs and the most effective teaching and learning approaches to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported in growing and bringing their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.

Job Details

• Position Title: Learning Technology Specialist
• Status: PNRK - Project of a Non-Recurring Kind
• Hours: 40 hours per week
• Faculty/Department: Digital Learning
• Campus/Location: North Campus – must be comfortable working hybrid, a minimum of four (4) days on-site.
• Salary: Min. $32.61 – Max. $37.81

About Digital Learning at Humber

Digital Learning at Humber Polytechnic supports innovative, accessible, and engaging teaching and learning through the effective use of digital technologies. The department works collaboratively with faculty and academic partners to enhance learning experiences, strengthen digital teaching practices, and support the delivery of high-quality education across Humber.

About the Learning Technology Specialist Role

The Learning Technology Specialist (LTS) coordinates support for educational technology (EdTech) tools used in teaching and learning across Humber. Working in a fast-paced environment, the LTS supports faculty, students, and staff with a wide range of technologies, including the Learning Management System (LMS), collaboration and engagement tools, and teaching and content creation technologies.

As a second-tier support specialist, the Learning Technology Specialist resolves complex issues, develops support resources and workarounds, mentors Learning Technology Advisors and student staff, and monitors service requests to ensure timely resolution. The role collaborates closely with system administrators, technical teams, Information Technology Services, the Registrar’s Office, and external vendors to support the effective delivery of EdTech services.

The Learning Technology Specialist also contributes to service reporting, communications, training development, and institutional initiatives, while maintaining expertise in emerging technologies and supporting continuous improvement of educational technology services across the institution.

Key Duties

• Manage the Innovative Learning ticketing system.
• Manage the day-to-day assignment and resolution of support tickets.
• Conduct 1:1 virtual support / training sessions for faculty.
• Monitor service performance and analyze support trends, identifying opportunities for process improvements, operational efficiencies, and enhanced user experience.
• Provides tier-two support services to faculty, students, and staff to resolve escalated educational technologies issues and inquiries.
• Supports educational technology implementation and updates, upgrades, and enhancement projects by investigating process and system changes, engaging in testing, and developing training resources for the Innovative Learning team and faculty, staff, and administrators.

About You

You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success!

Education

Minimum 2-year diploma or equivalent.

• Fields: computer programming, digital communications, multimedia design and development, web development, videography, software development, front-end development.
• Additional platform-specific training (100 hours or less).

Experience/Skills

Minimum 3 years in complex support centre/help desk/call centre environment.

Strong client service, organization, communication and technical skills.

Knowledge of MS365, Learning Management System, EdTech tools, Banner/Destiny One and data tools.

What's in it for you?

• An opportunity to be a part of building Humber's future.
• Be part of a diverse, hard-working, and supportive team.
• Tools and technology that will allow you to succeed at your job.

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity, and Inclusion

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation

Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ([e-mail]).

Position Type Support - Project of a Non-Recurring Kind