Residence Operations Assistant - Residence - FT Support
Humber College
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Job summary
Humber College is seeking a Residence Operations Assistant to support the Residence Operations Coordinator in maintaining high standards of cleanliness and service in student housing at the Lakeshore Campus, with occasional duties at North Campus. The role involves supervising staff, coordinating with front desk and maintenance, and ensuring timely service delivery.
The position is full-time, 35 hours weekly (1:00 PM–9:00 PM, Friday–Tuesday) with payband E and a salary range of $30.43–$35.11 CAD
Qualifications
- Progressive experience in a housekeeping or maintenance department, including experience coordinating a team.
- Education: One year certificate or equivalent in Facilities Management, Hospitality Management, Property Management, or related field.
Responsibilities
- Assist in ensuring year-round cleanliness of residence buildings and supervise housekeeping staff.
Skills
Education
Tools
Job description
At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance, we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.
At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance, we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.
Position Title: Residence Operations Assistant
Status: Full-Time Support
Hours: 35 hours per week – (1:00 PM-9:00 PM, Friday - Tuesday)
Faculty/Department: Student Housing
Campus/Location: Lakeshore Campus (with occasional work at the North Campus based on operational needs)
Payband: E
Salary Range: $30.43 - $35.11
Starting Salary: $30.43
Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.
Student Housing is dedicated to enriching life at Humber by delivering inclusive, innovative, and industry-leading services. Guided by a commitment to a student-centered experience, we strive to create an environment where every interaction enhances the vibrancy of our community.
With just over 1,750 bed spaces across two campuses and five buildings, our self-operated residence provides a supportive home-away-from-home for students throughout the academic year and summer. We operate 24/7, nearly 365 days a year, ensuring students have access to safe, affordable housing and the support they need to thrive. The December midyear break offers a unique opportunity for our team to take a brief pause, recharging before we welcome students and staff back to our vibrant community for the remainder of the academic year.
Within Residence Services, our dedicated team oversees key portfolios: Residence Admissions, Off Campus Housing, Residence Operations, Front Desk & Summer Operations, and Residence Life. Together, we deliver exceptional service and foster a connected, inclusive, and thriving living environment.
The Residence Operations Assistant supports the Residence Operations Coordinator in ensuring the cleaning requirements and standards of the residence are achieved by providing functional guidance to student staff and monitoring the performance of the contract cleaners against the contract documents. Maintains communication with the Front Desk Coordinator and the Maintenance Coordinator, as appropriate. The incumbent is required to support the Residence Housekeeper and student staff in completing work assignments as required.
- Conduct daily inspections, monitor cleaning to ensure standards are maintained and assign tasks, using pre-developed task lists, to the housekeeping team
- Assist in student staff hiring and training
- Assist in monitoring the performance of cleaning contractor against tender specifications and report any issues to manager
- Assist with scheduling staff according to operational needs
- Participate in monthly meetings to ensure staff are continuously receiving training on procedures/policies, that issues are addressed, that staff are recognized for successes and that staff have an opportunity to provide feedback
- Assist in providing guidance to staff to ensure that housekeeping procedures and processes are current and are being practiced daily
- Refer performance concerns regarding housekeeping to the Residence Manager for appropriate follow up
- Using and updating residence building management software to ensure timely and accurate service delivery and record of work orders and housekeeping
- Perform recycling and waste management services
- Perform cleaning duties and utilizing cleaning equipment
- Assist in ensuring all housekeeping equipment (vacuums, floor machines, etc) are maintained regularly
- Assist in the maintenance of room inventory, contract linen services, and cleaning product suppliers
- Physically assisting and guiding housekeeping staff to ensure rooms are cleaned, including providing hotel-style housekeeping services during conference season
- Assist in updating housekeeping manuals and task lists
- Communicate with the Residence Admissions Coordinator, Front Desk Coordinator and Residence Manager as appropriate
- Reporting all damages as noted during routine inspections
- Processing room inspections upon move out and assessing potential charges
- Communicating with Residence Life when students are involved in damage issues
- Utilizing the maintenance work order system and shift report to prioritize and complete work orders/reported issues
- Updating the maintenance work order system on the status of the work order and communicating with resident/guest as needed
- Responsible for assisting in maintaining/troubleshooting the building lock system, including card control, access levels, updating locks and replacing batteries
- Responding to pest control issues which includes contacting pest control
- Addressing minor plumbing issues – plunging toilets, turning off valves when there is a leak
Campus Services
September 27, 2026
9/18/26
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:
- One (1) Year certificate or equivalent in Facilities Management, Hospitality Management, Property Management, or related field
- Progressive experience in a housekeeping or maintenance department within a hotel, hospital, or post-secondary institution, including experience coordinating a team, for example, as a team lead.
At Humber College we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!
- An opportunity to have an impact with a post-secondary institution, poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks
- Highly supportive work culture
We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity‑deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post‑secondary environment. Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self‑identify. Humber’s diverse workplace also supports Francophone workers and young workers.
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca).
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