Learning Specialist

Davies Ward Phlips Vneberg LLP; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A top-tier Canadian law firm is seeking a Learning Specialist to enhance training programs for legal professionals and business staff. The role involves designing educational materials, leading training sessions, and supporting technology rollouts, ensuring proficiency in essential applications. Join a collaborative team that values support and continuous learning in a dynamic legal environment.

Qualifications

• Experience in creating and delivering live, virtual and video-based training.
• Strong interpersonal skills to work across departments.

Responsibilities

• Design, deliver and improve training for legal professionals.
• Lead in-person and virtual sessions on core legal applications.
• Develop and maintain training materials and videos.

Skills

Communication

Collaboration

Adaptability

Tools

Microsoft Office

Camtasia

Job description

Davies is a top-tier Canadian law firm focused on high-stakes matters. With offices in Montréal, Toronto and New York, we are consistently at the centre of the most challenging deals and cases in Canada and abroad.

A position at Davies is more than just a job. When you join the firm, you will be welcomed by a team that places as much emphasis on supporting its people as it does on serving its prestigious clients. As such, we have created a collaborative environment where team members of all backgrounds feel appreciated and are encouraged to share their ideas while working alongside some of the brightest legal and business professionals who are eager to share their knowledge and experience.

About the Position

We are looking for a Learning Specialist to join the Information Technology department in our Toronto office. Reporting to the Director, Change Management, Learning and Technology Adoption, this position will support the development and delivery of training programs for legal professionals, assistants and business professionals, enhancing their proficiency with essential applications and tools. It involves leading training sessions, developing educational materials and collaborating with experts to ensure smooth software rollouts and continuous learning. The position also aids in firmwide change initiatives, eLearning development and refining training strategies through user feedback, promoting ongoing improvement and adaptability.

The position will be primarily in office, with some flexibility to work remotely.

Primary Responsibilities

• Design, deliver and improve training for legal professionals, assistants and business professionals, including onboarding and software rollouts
• Lead in-person and virtual sessions on core legal applications (Office 365, OneNote, InterAction, WordLX, OneDrive), firm-specific tools and secure document management workflows
• Develop and maintain training materials, videos, quick reference guides and job aids, in collaboration with team and technical experts
• Support technology rollouts and provide user coaching
• Participate in software testing to ensure training readiness
• Address ad hoc training needs with tailored support
• Contribute to eLearning modules and LMS implementation and adoption
• Gather user feedback to refine training content
• Assist with logistics for firmwide programs and contribute to content on these programs through internal communication channels
• Support data collection for training evaluation

Qualifications

• Proficient with all Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive) and legal-specific tools, including document management systems, CRM platforms, document comparison software and other core legal technologies
• Strong communication skills; French-speaking skills are a strong asset.
• Experience in creating and delivering live, virtual and video-based training; Experience using tools such as Camtasia is an asset
• Ability to tailor content for diverse roles
• Strong interpersonal and collaboration skills to work across departments and with Legal Practice groups
• Highly organized and strong time-management skills
• Familiarity with LMS systems, adult learning principles and training impact measurement
• Adaptable and committed to learning new technology and keeping up with trends

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

Davies is committed to providing a diverse, inclusive and accessible workplace for candidates and firm members with disabilities. Please let us know of any accommodations you may require at any time during the recruitment process.