Learning & Development Specialist

Dentalcorp; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a dynamic and innovative healthcare organization as a Learning and Development Specialist. This role offers the chance to design impactful learning experiences and programs that enhance the skills of clinical and non-clinical professionals. You will collaborate across departments to ensure effective training delivery, utilizing cutting-edge tools and methodologies. If you are passionate about learner success and thrive in a fast-paced environment, this opportunity is perfect for you. Contribute to the growth of one of Canada’s fastest-growing healthcare networks and help shape the future of learning in the industry.

Benefits

Flexible Work Hours

Health Benefits

Professional Development Opportunities

Work from Home Options

Employee Assistance Program

Qualifications

• 4+ years in learning design, HR, or operations program management.
• Proficiency with eLearning tools and LMS platforms.
• Strong project management and communication skills.

Responsibilities

• Design and implement innovative learning programs aligned with goals.
• Collaborate with stakeholders to create engaging learning experiences.
• Manage training projects ensuring seamless operation and delivery.

Skills

eLearning Authoring Tools

Project Management

Communication Skills

Vendor Management

Analytical Thinking

Bilingualism (French and English)

Education

Post-secondary education in Adult Learning

Degree in Communications or HR

Tools

Articulate Storyline

Adobe Captivate

Microsoft Office Suite

LMS Platforms

Photoshop

Canva

Job description

Who you are

You are a dynamic learning and development professional who blends creativity with a passion for operational excellence. You thrive in a fast-paced, collaborative environment where you can design meaningful learning experiences and training curriculum, as well as administer effective systems that scale. You're inspired by the opportunity to help clinical and non-clinical professionals be the best they can be—and support one of Canada’s fastest-growing and most innovative healthcare organizations.

This position is based out of Dentalcorp's Support Centre in Toronto at 181 Bay Street Mondays through Thursdays with Fridays being a work from home day. Reporting to the Director of Learning and Organizational Development, you will play a dual role—supporting learning design and content development while also executing, coordinating, and maintaining the delivery infrastructure behind our learning programs and system. You’ll collaborate across departments, including Clinical Education, Talent, HR, and other operational teams, to ensure seamless execution and continual improvement of learning experiences through innovative content, tools, systems, and reporting.

This role is ideal for someone who can switch between big-picture strategy and detail-oriented execution—someone who can design curriculum in the morning and optimize a learning dashboard in the afternoon. The position necessitates adeptness in managing multiple projects, balance of analytical thinking with practical application, employing an iterative process, prioritizing tasks, and swiftly adapting to shifting priorities, demands, and deadlines to meet our people and organizational needs at local and national scale. You are driven by excellence, iterative, and creative thinking, and are eager to contribute the success of one of Canada’s Best Managed companies.

As a Learning and Development Specialist, your responsibilities will include:

Learning Experience and Design

• Design, develop, and implement innovative learning and development and talent programs aligned with organizational goals and strategic priorities
• Partner with internal SMEs and stakeholders to design and develop engaging, inclusive learning experiences across various modalities (e-learning, virtual, instructor-led, OJT, etc.).
• Co-Lead the intake process for training projects, ensuring a thorough understanding of requirements and aligning resources and timelines to meet project and performance goals. Facilitate training sessions as required, engaging learners with your expertise and enthusiasm.
• Create mock-ups, scripts, or storyboards for various learning materials, including videos, e-learning modules, articles, job aids, and learning environments, to ensure a cohesive and effective learning experience.
• Use tools like Articulate, Captivate, and Adobe Creative Suite to create compelling content.
• Support program evaluation and continuous improvement efforts, using learner feedback and analytics to optimize outcomes.

Stakeholder Relationships & Engagement

• Act as a learning ambassador—providing excellent client service to internal learners and stakeholders.
• In partnership with Corporate Communications and stakeholder groups, support the drafting of communications and engagement initiatives to reinforce our learning culture and programs
• Deliver work through effective partnership with our HR Business Partners and other Centers of Excellence (COEs) in HR to ensure alignment and maximize impact.
• Collaborate with client managers and key stakeholders to understand their needs and develop tailored learning solutions that align with organizational objectives.
• Champion learner engagement and adoption of learning systems and tools as a learning ambassador across the organization and cross functional teams.

Learning Systems & Program Coordination

• Support and manage the coordination and execution of various training projects, ranging from small workshops to large-scale initiatives, ensuring seamless operation and delivery.
• Support the implementation and maintenance of our learning management systems, contributing to efficient processes, systems transformations, and an enhanced user experience.
• Administer and support content creation, course building, and curriculum management in the LMS.
• Maintain the accuracy and functionality of digital learning systems, troubleshoot issues, and coordinate with vendors as needed.
• Participate in drafting proposals and conducting evaluations for vendor selection, while monitoring vendor performance to ensure the highest quality outcomes.
• Organize logistics for learning events (e.g., scheduling, venues, catering, registration, communications).
• Manage documentation, post-program follow-ups, reporting, and CE certificate issuance for clinical programs.
• Provide data insights through regular reporting on program completion, engagement.

Capability & Continuous Improvements

• Help maintain and update program materials, ensuring alignment with brand standards.
• Drive process improvements in both digital and in-person learning program delivery.
• Liaise with cross-functional partners to ensure all learning initiatives are integrated and aligned with broader organizational goals.
• Track and report on training activities, using data to assess program effectiveness and inform continuous improvement efforts.
• Prepare and coordinate regular reports and analytics that highlight the impact of our L&D initiatives, guiding strategic planning and decision-making.
• Promote increased utilization of our learning programs and platforms, driving greater engagement and participation.

What we're looking for

• Post-secondary education in Adult Learning, Education, Communications, Organizational Development, HR, Psychology, or a related field.
• 4+ years of combined experience in a learning design, HR or Operations’-based program management, training design/facilitation, training and development, and systems administration and reporting.
• Proficiency with eLearning authoring tools (Articulate Storyline, Adobe Captivate, etc.) and LMS platforms.
• Strong project management, coordination, and communication skills. • Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Proactive, service-oriented mindset and a passion for learner experience and success.
• Effective communication and consulting skills or Strong communications skills (listening, verbal, written, presentation preparation and delivery), including engaging with senior stakeholders
• Strong vendor management skills, working closely with providers of technical learning
• Experience with visual design, media tools (Photoshop, Canva) is an asset.
• Ability to problem solve, generate new ideas, create insights, and think creatively. Able to re-imagine work, processes, and topics with fresh thinking and bold vision.
• Detail-oriented, highly organized, reliable, self-motivated, and multitasking abilities.
• Adaptable, with a continuous improvement mindset and ability to work in a new and changing environment and learn quickly
• Demonstrated ability and confidence working with technology and learning new software
• Bilingualism (French and English) is a strong asset.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.