Student Accessiblity Case Manager

brocku; St. Catharines; On-site; CAD 55,000 - 75,000; Full time

Job summary

Brock University in Ontario’s Niagara Region seeks a Student Accessibility Case Manager to assess disability-related needs, coordinate accommodations, and advise students on campus resources.

You will work with faculty and staff to implement accommodations, protect student privacy, maintain records, and stay current with accessibility laws and practices, promoting inclusive education and self-advocacy.

Qualifications

• Master's degree in a related field or 5+ years of relevant post-secondary experience.
• Experience working with students with disabilities and mental health conditions.
• Knowledge of disability legislation and accessibility practices.
• Strong problem-solving and advocacy skills.

Responsibilities

• Meet with students to assess disability-related needs and determine accommodations.
• Develop and coordinate individualized accommodation plans.
• Advise students on accommodation processes and campus resources.
• Collaborate with instructors and campus partners while protecting student privacy.
• Maintain confidential student records and manage referrals for funding.
• Stay current with accessibility legislation and professional practices.
• Provide education and consultation on accessibility and universal design.
• Support transitions to university and engagement in inclusive education.

Skills

Disability services

Counselling

Privacy & confidentiality

Interpersonal communication

Collaboration

Education

Master's degree in related field

Job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada's outstanding comprehensive universities, where excellence and innovation thrive! Brock has been proudly recognized as a Hamilton-Niagara Top Employer for eight consecutive years. Brock continues to earn recognition as one of Canada's Best Employers and one of Canada's Best Employers for Diversity in 2026. For the second consecutive year, Forbes, in partnership with Statista, also named Brock one of Canada's Top Employers for Company Culture. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:
September 16, 2026 at 11:59 PM

This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

About the Role:

Reporting to the Manager, Student Accessibility Services, the Student Accessibility Case Manager supports the university's commitment to equitable, inclusive, and accessible education by working directly with students who experience disabilities, chronic health conditions, mental health conditions, neurodivergence, and other barriers to participation in academic life.

The Student Accessibility Case Manager works in a team-based model to assess students' functional needs, develop and coordinate individualized academic accommodations, and provide ongoing advising and support. The role works collaboratively with students, faculty, staff, and campus partners while maintaining student privacy, promoting self-advocacy, and ensuring that accommodations are implemented effectively and consistently.

As the Student Accessibility Case Manager, you will:

• Meet individually with students to understand their disability-related experiences, functional limitations, and academic needs;
• Review relevant documentation and determine appropriate academic accommodations in accordance with university policies and applicable legislation;
• Develop, communicate, and coordinate individualized accommodation plans;
• Advise students on accommodation processes, academic options, campus resources, and strategies for successful participation in university life;
• Support students in developing self-advocacy, self-management, and communication skills;
• Consult with instructors, faculty and staff regarding the implementation of approved accommodations while protecting student confidentiality;
• Collaborate with campus partners, including academic departments, Mental Health and Wellness Services, Student Health Services, Housing, advising, and other student-support units;
• Coordinate accommodations such as accessible course materials, testing accommodations, assistive technology, note-taking support, interpreters, captioning, and other disability-related supports, as applicable;
• Respond to accommodation-related concerns and assist in resolving barriers or implementation issues;
• Maintain accurate, confidential, and timely student records in accordance with privacy legislation and university policies;
• Make referrals and/or recommendations for scholarships, awards, Ministry bursaries, and other disability-related funding supports;
• Participate in case consultations and contribute to complex accommodation assessments and problem-solving;
• Provide education and consultation to faculty, staff, and students on accessibility, disability inclusion, universal design, and accommodation practices;
• Provide support to parents and supporters during transition to university and disability-related needs;
• Contribute to accessibility initiatives, outreach, workshops, and institutional projects; and
• Keep current with developments in accessibility legislation, disability services, assistive technology, inclusive education, and relevant professional practices.

Key Skills and Experience:

• Completion of a Master's level Degree in a related industry, such as Applied Disability Studies, Social Work, or Applied Psychology or 5 + years of relevant experience in a post-secondary environment;
• A minimum of 2 years of progressive and related experience, working specifically with individuals with mental health disabilities, preferably in a post-secondary environment;
• Knowledge and understanding of the functional impact of a disability, related concerns and the resulting impact on student's academic and/or class, and/or social participation in a post-secondary educational environment;
• Expertise in a strengths-based approach assisting students to problem-solve learning issues, deliver solution-focused support and recommend accommodations;
• Demonstrated experience delivering disability-related counselling e.g., academic transition, course specific concerns, employment issues; crisis intervention and c