Learning Operations Assistant

RPMGlobal; Winnipeg; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Health and dental premiums

Wellness allowance

Mental health services

Flexible workplace options

Job summary

RPMGlobal is seeking a Learning Operations Assistant to support administration and delivery of learning programs. You will manage LMS transactions, registrations, and learner data, coordinate virtual and in-person sessions, and maintain records to ensure compliant, efficient program delivery.

This role emphasizes learner experience and cross-team collaboration. You will work with the Training and Development team to respond to inquiries, support resources, and help maintain standard processes

Qualifications

• College diploma or certificate in administration, business, or related field with 3–5 years’ relevant experience.
• Strong attention to detail and organization skills.
• Ability to manage numerous priorities within service standards.

Responsibilities

• Administer learning requests and routine LMS transactions, including registrations, enrollments, completions, and assignments.
• Provide first-level administrative support for training programs and respond to routine inquiries.
• Maintain training records, documentation, and data quality for compliance.
• Coordinate logistics for virtual, instructor-led, and in-person sessions.
• Support development and maintenance of learning resources and procedures.
• Monitor processes and follow up on outstanding registrations and compliance requirements.
• Provide support to national learning initiatives and projects.
• Develop relationships within DCC and with stakeholders.

Skills

LMS proficiency

Customer service

Data quality

Microsoft 365

Education

College diploma

Tools

LMS platforms

Microsoft 365

Job description

Reporting to the Coordinator, Training and Development, the Learning Operations Assistant supports the administration and delivery of training and development programs, services, and learning processes. The incumbent administers routine learning requests and learning management system transactions, coordinates training registrations and logistics, maintains training records and documentation, responds to general inquiries, and provides administrative support to learners, managers, and the Training and Development team. The Assistant contributes to a positive learner experience by ensuring training activities are properly scheduled, communicated, tracked, and documented to help ensure the efficient delivery of national learning programs.

KEY AND PERIODIC ACTIVITIES

The duties and responsibilities listed below are representative but not all-inclusive:

Primary

• Administer learning requests and routine learning system transactions, including registrations, enrolments, completions, and learning assignments, and maintain learner data and related documentation
• Provide first-level administrative support for training programs, responding to routine inquiries and escalating technical, policy, or complex issues, as needed
• Maintain and monitor training records, documentation and administrative data, identify discrepancies, and provide administrative support for training and development verifications, annual reviews, reporting, and compliance requirements
• Compile routine training administration data, learner feedback, and completion information, and identify issues requiring follow-up
• Coordinate logistics for and scheduling of virtual, instructor-led, and in-person learning activities, including communicating with learners, tracking attendance, and maintaining participant records
• Assist with the maintenance of standard learning resources, guides, templates, and procedures, and recommend administrative updates to improve efficiency and consistency
• Monitor learning administration processes and follow up on outstanding registrations, completions, documentation, and compliance-related requirements
• Provide administrative support to national learning initiatives and projects
• Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders

Other

• Provide administrative support to working groups and committees
• Provide administrative support for externally delivered training programs and to third-party training providers, as required
• Assist with the administration of national learning events and activities
• Track training and development ideas submitted through DCC’s innovation program
• Other duties as assigned

SKILLS

General and Specific Knowledge

• Learning administration practices and customer service principles
• Learning management systems and digital learning platforms
• Records management and data quality practices
• Microsoft 365 applications and collaboration tools

Formal Education and/or Certification(s) and Experience

Minimum: college diploma or certificate in administration, business, human resources, education or related field with three to five years’ relevant experience, or the equivalent

Abilities

• Use applicable software and operating systems
• Demonstrate strong attention to detail and organization skills
• Communicate effectively with learners, managers, and stakeholders
• Manage numerous priorities within service standards
• Interpret and follow procedures and processes

DEVELOPMENT AND LEADERSHIP

• Provide administrative guidance and support to employees and managers about learning processes, systems, and requirements

WORKING CONDITIONS

• Typical office environment with occasional travel to Edmonton, AB and Ottawa, ON.

Check out your benefits

Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary.

Your package includes:

Health and Wellness

• 100% employer-paid annual sick leave, and health and dental premiums
• $400 wellness allowance to help cover expenses such as a gym membership
• $2,500 for mental health services on top of regular $2,500 paramedical coverage
• Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family

• Life, accidental-death, and short-term disability insurance
• Enhanced inConfidence employee and family assistance program
• Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
• Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement

• Public-service pension
• Comprehensive vacation and other paid-leave plans, along with enhanced travel benefits coverage