Advisor, Learning & Development

The Institute for Performance and Learning; Calgary; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

MyRewards@MNP

Diversity@MNP

Job summary

MNP is seeking an L&D Operations professional in Calgary to support planning, learner support, enrolment, and LMS administration, delivering a high-quality learner experience. The role focuses on operational reporting and budget tracking across learning programs and events.

The candidate will engage with stakeholders, pilot AI-enabled tools, manage content lifecycle, and provide data-driven insights for continuous improvement. Fluency in English is required, French is a plus.

Qualifications

• Post-secondary education in HR, adult education, organizational development, business administration or related field.
• L&D or project management certifications are assets (CTDP, CTP, ATD APTD).
• 4+ years in L&D, HR operations or education services, with focus on learning operations, LMS administration and reporting.
• Experience supporting learning programs and events in complex multi-stakeholder environments.
• Experience with learning programs tied to accreditation, compliance or regulated environments is an asset.
• Knowledge of content lifecycle processes, including course reviews, retirement and archiving, learner communications and record retention.
• Open to piloting AI-enabled tools to improve learner support, reporting and efficiency.
• Proven ability to manage multiple initiatives and priorities.
• Experience partnering with senior stakeholders.
• Written and verbal English; French is an asset.

Responsibilities

• Support L&D operational excellence including planning and coordination of events, learner support, enrolment, LMS administration and operational reporting to deliver a high-quality learner experience.
• Guide and support team members in problem-solving, planning and stakeholder management.
• Serve as escalation point for learner inquiries, registration issues and access questions while supporting consistent learner support, communications and registration processes.
• Identify and recommend opportunities to streamline processes and improve consistency.
• Pilot responsible AI tools to improve learner support, automate routine tasks and enhance operational reporting.
• Track and monitor learning and event-related expenses to support budget accuracy and accountability.
• Oversee the accuracy and integrity of LMS records, including course setup, session management, e-learning stability, completion tracking and system integrations.
• Coordinate content lifecycle processes, including review cadences, retirement and archiving decisions, learner communications and LMS workflow execution.
• Administer learner surveys and course evaluations, ensuring data integrity and readiness for measurement, reporting and learning impact analysis.
• Prepare and maintain operational learning reports related to participation, completion, compliance and LMS activity, ensuring accuracy, quality and readiness for leadership review.
• Provide operational insights, learner data and capacity metrics to support L&D intake, prioritization, governance discussions and continuous improvement decisions.

Skills

LMS administration

Operational reporting

Learner support

Stakeholder management

Problem solving

AI tools piloting

Multi-stakeholder collaboration

Education

Post-secondary education in HR, Adult Education, Organizational Development, Business Administration or related field

Job description

Responsibilities

• Support L&D operational excellence, including the planning and coordination of events, learner support, enrolment, Learning Management System (LMS) administration and operational reporting to deliver a high-quality learner experience
• Guide and support team members in problem-solving, planning and stakeholder management
• Serve as the escalation point for learner inquiries, registration issues and access questions while supporting consistent learner support, communications and registration processes
• Identify and recommend opportunities to streamline processes and improve consistency
• Pilot responsible artificial intelligence (AI) tools to improve learner support, automate routine tasks and enhance operational reporting
• Track and monitor learning and event-related expenses to support budget accuracy and accountability
• Oversee the accuracy and integrity of LMSrecords, including course setup, session management, e-learning stability, completion tracking and system integrations
• Coordinate content lifecycle processes, including review cadences, retirement and archiving decisions, learner communications and LMSworkflow execution
• Administer learner surveys and course evaluations, ensuring data integrity and readiness for measurement, reporting and learning impact analysis
• Prepare and maintain operational learning reports related to participation, completion, compliance and LMS activity, ensuring accuracy, quality and readiness for leadership review
• Provide operational insights, learner data and capacity metrics to support L&D intake, prioritization, governance discussions and continuous improvement decisions

Skills and Experience

• Post-secondary education in Human Resources, Adult Education, Organizational Development, BusinessAdministrationor a related field
• Professional certifications in L&D, project management or change management are considered an asset, including Certified Training and Development Professional (CTDP), Certified Training Practitioner (CTP) or Association for Talent Development Associate Professional in Talent Development (ATD APTD)
• 4+ years of experience in L&D, Human Resources operations or education services, with a focus on learning operations, learner support, LMS administration and operational reporting
• Experience supporting learning programs and events within complex, multi-stakeholder environments
• Experience supporting learning programs tied to professional accreditation, compliance or regulated environments considered an asset
• Knowledge of content lifecycle processes, including course reviews, retirement and archiving activities, learner communications and record retention
• Openness to piloting emerging AI-enabled tools that improve learner support, operational reporting and process efficiency
• Proven ability to manage multiple concurrent initiatives and balance competing priorities
• Experience partnering with and advising senior stakeholders
• Written and verbal English language skills, with French considered an asset

MyRewards@MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more.

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!

Future/Current Opportunity:

Current

#LI-Onsite