Learning Operations Assistant

Defence Construction Canada; Winnipeg; Hybrid; CAD 60,000 - 78,000; Full time

Benefits offered by this job

Comprehensive benefits package

Hybrid work arrangement

Job summary

Defence Construction Canada seeks a Learning Operations Assistant to administer learning requests, manage LMS transactions, and coordinate training registrations and logistics. The role supports learners, managers, and the Training and Development team, ensuring timely scheduling and accurate documentation across national programs.

Typical office environment with some travel to Edmonton, AB and Ottawa, ON; bilingual preferred.

Qualifications

• Learning administration practices
• LMS transactions and records handling
• Proficient with Microsoft 365 tools
• Responding to learner inquiries and scheduling

Responsibilities

• Administer learning requests and LMS transactions, maintain learner data and documentation
• Provide first-level support for training programs and inquiries
• Maintain training records and assist with verifications, annual reviews, reporting
• Compile routine training data, learner feedback and completion info for follow-up
• Coordinate logistics for virtual, instructor-led and in-person sessions
• Assist in maintaining resources, guides and procedures to boost efficiency
• Monitor processes and follow up on registrations, documentation and compliance
• Support national learning initiatives and projects
• Develop and maintain relationships within DCC and with stakeholders

Skills

Learning administration

Learning management systems

Records management

Microsoft 365

Education

College diploma or certificate in admin/related field

Job description

Who Can Apply?

Internal (DCC Employees) and External (General Public)

Salary Range

$59,891 - $77,856

Employment Status

Continuing

Flexible Work Option

Hybrid (2 days/week)

Term Length

Security Level

Secret

Language Requirement

Bilingual Preferred

Closing Date

02/10/2026

Country

Canada

Reporting to the Coordinator, Training and Development, the Learning Operations Assistant supports the administration and delivery of training and development programs, services, and learning processes. The incumbent administers routine learning requests and learning management system transactions, coordinates training registrations and logistics, maintains training records and documentation, responds to general inquiries, and provides administrative support to learners, managers, and the Training and Development team. The Assistant contributes to a positive learner experience by ensuring training activities are properly scheduled, communicated, tracked, and documented to help ensure the efficient delivery of national learning programs.

KEY AND PERIODIC ACTIVITIES

The duties and responsibilities listed below are representative but not all-inclusive

Primary

• Administer learning requests and routine learning system transactions, including registrations, enrolments, completions, and learning assignments, and maintain learner data and related documentation
• Provide first-level administrative support for training programs, responding to routine inquiries and escalating technical, policy, or complex issues, as needed
• Maintain and monitor training records, documentation and administrative data, identify discrepancies, and provide administrative support for training and development verifications, annual reviews, reporting, and compliance requirements
• Compile routine training administration data, learner feedback, and completion information, and identify issues requiring follow-up
• Coordinate logistics for and scheduling of virtual, instructor-led, and in-person learning activities, including communicating with learners, tracking attendance, and maintaining participant records
• Assist with the maintenance of standard learning resources, guides, templates, and procedures, and recommend administrative updates to improve efficiency and consistency
• Monitor learning administration processes and follow up on outstanding registrations, completions, documentation, and compliance-related requirements
• Provide administrative support to national learning initiatives and projects
• Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders

Other

• Provide administrative support to working groups and committees
• Provide administrative support for externally delivered training programs and to third-party training providers, as required
• Assist with the administration of national learning events and activities
• Track training and development ideas submitted through DCC’s innovation program
• Other duties as assigned

Skills

General and Specific Knowledge

• Learning administration practices and customer service principles
• Learning management systems and digital learning platforms
• Records management and data quality practices
• Microsoft 365 applications and collaboration tools

Formal Education And/or Certification(s) And Experience

• Minimum: college diploma or certificate in administration, business, human resources, education or related field with three to five years’ relevant experience, or the equivalent

Abilities

• Use applicable software and operating systems
• Demonstrate strong attention to detail and organization skills
• Communicate effectively with learners, managers, and stakeholders
• Manage numerous priorities within service standards
• Interpret and follow procedures and processes

DEVELOPMENT AND LEADERSHIP

• Provide administrative guidance and support to employees and managers about learning processes, systems, and requirements

WORKING CONDITIONS

• Typical office environment with occasional travel to Edmonton, AB and Ottawa, ON.

Check Out Your Benefits

Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary.

Your Package Includes

Health and Wellness

• 100% employer-paid annual sick leave, and health and dental premiums
• $400 wellness allowance to help cover expenses such as a gym membership
• $2,500 for mental health services on top of regular $2,500 paramedical coverage
• Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family

• Life, accidental-death, and short-term disability insurance
• Enhanced inConfidence employee and family assistance program
• Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
• Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement

• Public-service pension
• Comprehensive vacation and other paid-leave plans, along with enhanced travel benefits coverage

To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance.

DCC is responsible for the Personnel Security Clearance process . Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening .

Required

• criminal record checks
• reference checks
• previous employment
• open source checks
• credit/financial status

DCC's Code of Business Conduct (Code) is a condition of employment. It serves to enhance public confidence in the integrity of DCC Employees and provides clarity to Employees on a number of issues, including real or perceived conflicts of interest. Before applying to this (or any) position at DCC, candidates shall familiarize themselves with the Code, because new employees are required to certify that they have read, understood, and agreed to observe the Code upon commencing work at DCC. Employees are further required to review their obligations under the Code and notify the President's Office of any changes in their circumstances at the earliest possible opportunity, and to complete the Annual Update once a year.

Be part of a diverse and inclusive workplace!

Roles at DCC will require security at various levels including Reliability, Secret, Top Secret and for Canadian Eyes Only (proof of Citizenship required). While we welcome applications to our roles who are not Canadian citizens who are eligible to work in Canada and have at least 5 years of verifiable background information, selection will depend on the specific role’s requirements.

At DCC, we are committed to ensuring everyone has a voice and can be their authentic selves in our workplace. We actively encourage applications from all, including but not limited to, women, Indigenous Peoples, persons with disabilities, visible minorities and members of the LGBTQ2+ community.

DCC’s goal is to provide barrier-free access to employment opportunities and workspaces for employees and candidates. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs. Should you require accommodation, please email [e-mail] .