Learning Experience Specialist

Calgarydropin; Calgary; On-site; CAD 60,000 - 90,000; Full time

Job summary

Calgarydropin is seeking a Learning Experience Specialist to design and deliver engaging training programs at our Calgary location. You will craft curricula, develop resources, and leverage adult learning principles to support employee growth and organizational effectiveness.

The role requires facilitation across in-person and virtual formats, collaboration with SMEs, and ongoing evaluation to improve learning outcomes. A Bachelor’s degree and LMS proficiency are preferred.

Qualifications

• Must have working knowledge of adult learning principles and common instructional approaches.
• Minimum 2–3 years’ experience facilitating, co-facilitating, or supporting the delivery of adult learning or training programs.
• Proficiency with LMS platforms and e-learning authoring tools (e.g., Articulate Storyline, Rise, or equivalent).
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities, work independently, and take ownership of assigned tasks.

Responsibilities

• Design and develop learning content, curriculum, and resources for effective delivery.
• Create blended learning experiences using in-person, virtual, and self-paced formats.
• Build learning materials that support diverse learning needs, styles, and delivery environments.

Skills

Adult learning principles

Instructional design

Facilitation experience

Communication skills

Multitasking / ownership

Education

Bachelor's degree in Education/HR/Instructional Design

Tools

Articulate Storyline

Rise

Job description

The Opportunity

Position Title: Learning Experience Specialist

Reports To: Manager, Learning & Talent Development

Employment Type: Full-time Permanent

Schedule: 5 days on/2 days off, Monday to Friday

Location: 1 Dermot Baldwin Way SE, Calgary, Alberta

About the Department

The Learning & Development team fosters a culture of learning by championing training programs that enhance employee skills, leadership capabilities and organizational effectiveness by delivering innovative solutions to meet diverse needs from frontline training to leadership development.

What You’ll Do

Every role at the DI makes a difference. In this position, you will:

• Design and develop learning content, curriculum, and resources to support effective delivery.
• Leverages adult learning and instructional design best practices.
• Create blended learning experiences using a mix of in‑person, virtual, and self‑paced formats.
• Build learning materials that support diverse learning needs, styles, and delivery environments.
• Apply adult learning principles and learning models to support structure, engagement, and evaluation

Facilitation & Delivery

• Facilitate live and virtual learning sessions for employees at all levels.
• Co‑facilitate training sessions with trainers to support effective delivery and learner development.
• Ensure learning environments are inclusive, interactive, and learner‑centered.
• Adapt facilitation style to support different learner groups and content types.
• Support consistent delivery by providing practical feedback and coaching on facilitation best practices to trainers and training support team members.

LMS Ownership & Learning Systems

• Serve as the primary day‑to‑day administrator of the LMS, managing learning content, course setup, enrolment, completion tracking, reporting, and data accuracy.
• Maintain training records, certifications, and completion tracking.
• Troubleshoot basic user or system issues and support continuous platform improvements.

Stakeholder Collaboration

• Partner with leaders, subject matter experts, and internal teams to align learning needs, training objectives, and content priorities.
• Collaborate on delivery methods and performance support tools aligned with learning priorities.
• Support the application of instructional best practices and learning effectiveness.

Program Coordination & Evaluation

• Manage timelines, logistics, and communications to ensure smooth program execution.
• Gather feedback and analyze data to improve learning experiences and outcomes.
• Support continuous improvement through iteration and learner‑focused design.

You’ll cultivate a thriving learning culture by delivering programs that spark curiosity, and build confidence, providing experiences that inspire.

What You Bring

We know that great people come from all kinds of backgrounds. You don’t have to check every single box! If you’re passionate about helping others and share our values, we want to hear from you.

Must-Have’s

• Bachelors degree in education, Human Resources, Instructional Design, Adult Education or related field. A combination of experience and education will be considered.
• Working knowledge of adult learning principles and common instructional approaches.
• Minimum 2–3 years’ experience facilitating, co‑facilitating, or supporting the delivery of adult learning or training programs.
• Demonstrated experience facilitating both in‑person and virtual learning.
• Proficiency with LMS platforms and e‑learning authoring tools (e.g., Articulate Storyline, Rise, or equivalent).
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities, work independently, and take ownership of assigned tasks.
• Satisfactory Criminal Record and Vulnerable Sector Check (within 6 months).

Nice to Have’s

• Adult Education Certificate or Professional Certification (CTDP, ATD Master’s Designations, etc.).
• Experience developing training materials for learners with diverse needs and backgrounds.
• Experience developing and delivering operational, compliance, and role‑based training.
• Experience with First Aid, NVCI, Trauma Informed Care, Naloxone, or other safety/wellness curricula.
• Strong technical troubleshooting skills and comfort learning new platforms.
• Experience working across interdisciplinary teams in community-oriented settings, with an emphasis on flexibility and cross-functional collaboration.