Leader, Prevention & Claims - Multi-Unit Insurance

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Ottawa; Hybrid; CAD 104,180 - 130,225; Full time

Benefits offered by this job

Vacation

Performance incentive

Pension plan

Insurance

Training

Inclusive culture

Indigenous accommodation

Job summary

Canada Mortgage and Housing Corporation (CMHC) in Ottawa, with offices across Canada, is hiring a Manager for Prevention, Default Management and Claim in Multi-Unit Insurance. The role leads a team delivering prevention, default management, claims, and borrower compliance, managing lender relationships and risk while driving continuous improvement.

You will balance people leadership and stakeholder management in a fast-paced environment, guiding operational excellence and strategic decisions

Qualifications

• Bachelor's degree or equivalent in a related field.
• Strong leadership experience and ability to manage teams.
• Deep understanding of mortgage lending, risk management, and related processes.
• Proven analytical, problem-solving, and decision-making capabilities.
• Excellent communication and influencing skills with stakeholders.

Responsibilities

• Lead, coach, and develop a high-performing team with accountability and continuous improvement.
• Oversee prevention, default management, claims, and borrower compliance in multi-unit insurance.
• Align priorities and resources to achieve business objectives and operational excellence.
• Drive process improvements to enhance efficiency, service delivery and client experience.
• Analyze portfolio trends and risks to develop mitigation strategies.
• Build relationships with lenders, stakeholders, and internal partners to support outcomes.
• Collaborate across the organization to resolve issues and implement strategic solutions.
• Monitor KPIs and portfolio quality to ensure sound risk management.

Skills

People leadership

Mortgage lending

Risk management

Analytical

Communication

Education

Undergraduate degree in Business Administration, Finance, Real Estate, Law, or related field

Job description

Canada Mortgage and Housing Corporation (CMHC) in Ottawa, with offices across Canada, is hiring a Manager for Prevention, Default Management and Claim in Multi-Unit Insurance. The role leads a team delivering prevention, default management, claims, and borrower compliance, managing lender relationships and risk while driving continuous improvement.

You will balance people leadership and stakeholder management in a fast-paced environment, guiding operational excellence and strategic decisions