Specialist, Multi Unit Servicing and Default Management

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Ottawa; Hybrid; CAD 86,817 - 108,521; Full time

Benefits offered by this job

Accrued vacation

Annual bonus

Group insurance

Training & mentorship

Inclusive workplace

Job summary

CMHC is seeking a Specialist for Multi-Unit Servicing and Default Management in Ottawa (ON) on a temporary up to 24 months. You will lead day-to-day servicing of complex MU mortgage applications, drive risk mitigation, and develop a high-quality servicing function while protecting CMHC’s interests.

The role requires five years in related fields, strong analytical abilities, and the ability to negotiate with clients to reach risk-aware outcomes. Join us to support Canadians' housing needs.

Qualifications

• Undergraduate degree in business administration or commerce with concentration in accounting, finance, or property management.
• Minimum five years in multi-unit underwriting, real estate appraisal, asset recovery, housing finance, or default management.
• Strong analytical, decision-making and problem-solving abilities.

Responsibilities

• Review and assess requests related to CMHC loans ensuring no extra risk.
• Coordinate activities for effective MU servicing portfolio operations.
• Analyze borrowers, market conditions and property performance for CMHC security.
• Guide clients and stakeholders with policy interpretations and decisions.
• Collaborate with internal and external stakeholders to manage complex client relationships.

Skills

Strong analytical skills

Decision making

Problem solving

Education

Undergraduate degree in business administration or commerce with concentration in accounting, finance, or property management

Job description

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Calgary (AB); Halifax (NS); Montreal (QC); Ottawa (ON); Toronto (ON); Vancouver (BC)

Travel Requirement: Limited

Language Designation: English Essential

Language Skill Levels (Read/Write/Speak): ZZZ

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 86816.59 to $ 108520.74 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a wellfunctioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

Benefits

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About The Role

Join the Housing Programs Servicing team, in the Specialist, Multi-Unit Servicing and Default Management position. This is a unique opportunity to help build a servicing function for Housing Programs from the ground up. In this role, you will play a key part in developing a new team dedicated to managing servicing operations, delivering high-quality customer service, and safeguarding CMHC’s interests. In this role, you will be responsible for the day-to-day servicing of complex Multi-Unit mortgage applications. You will lead the analysis, decision-making, and recommendations related to risk mitigation strategies on a file-by-file basis. Your expertise will help identify key risks and develop innovative solutions that protect CMHC’s interests while maintaining a high standard of client service. You will also engage in direct communication and negotiation with clients to explore viable options, aiming to reach outcomes that minimizes CMHC's risk exposure and support its mission to help Canadians meet their housing needs.

This is a temporary position of a duration of up to 24 months.

What You’ll Do

• Review and assess requests pertaining to CMHC loans, including covenant amendments, changes to special conditions, borrower structure modification requests, security releases, and partial sales, ensuring no additional risk is assumed by CMHC.
• Coordinate all activities, policies, and procedures related to effective operation of the Multi-Unit (MU) servicing portfolio for assigned projects.
• Conduct financial analysis of borrowers, evaluate market conditions, and assess the financial and operational performance of properties to ensure CMHC maintains adequate security when reviewing requests from borrowers.
• Provide guidance, support, and innovative solutions to clients and stakeholders, including communicating key decisions, interpretating policies, and responding to inquiries.
• Collaborate with internal and external stakeholders to manage and maintain complex client relationships.

What You Should Have

• An undergraduate degree in a related field such as business administration or commerce, with a concentration in accounting, finance, or property management.
• A minimum of five (5) years of experience in one or more of the following areas: Multi-Unit underwriting, real estate appraisal, business turnaround strategies, asset recovery, housing finance, or default management.
• Strong analytical, decision making and problem-solving skills.