Bilingual Specialist, Multi Unit Servicing and Default Management

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Calgary; Hybrid; CAD 87,000 - 109,000; Full time

Benefits offered by this job

Accrued vacation

Annual performance bonus

Group insurance coverage

Professional growth and mentorship

Job summary

Canada Mortgage and Housing Corporation (CMHC) is seeking a Bilingual Specialist for Multi-Unit Servicing and Default Management. You will lead day-to-day MU servicing, analyze risks, and negotiate options to protect CMHC’s interests while delivering high-quality client service.

Role focuses on developing a new servicing team, defined by collaboration, risk mitigation, and strong stakeholder management within a hybrid work environment.

Qualifications

• Undergraduate degree in a related field with a focus on accounting/finance or property management.
• Minimum 5 years in multi-unit underwriting, real estate, asset recovery, or default management.
• Strong analytical, decision-making and problem-solving skills.
• Knowledge of mortgage loan insurance, real estate markets and credit risk analysis.
• Bilingual in English and French with strong written and spoken skills.

Responsibilities

• Review loan requests and amendments for MU servicing, ensuring CMHC risk is not increased.
• Coordinate MU servicing activities and portfolio procedures for assigned projects.
• Analyze borrowers, market conditions and property performance to maintain CMHC security.
• Provide guidance and negotiate with clients to minimize CMHC risk.
• Collaborate with internal/external stakeholders to manage complex client relationships.

Skills

Analytical skills

Decision making

Problem solving

Risk assessment

Communication (bilingual)

Education

Undergraduate degree in business/commerce with accounting/finance/property management

Tools

CMHC policies and mortgage programs

Job description

Job Requisition ID: 12328

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Toronto (ON); Calgary (AB); Halifax (NS); Montreal (QC); Ottawa (ON); Vancouver (BC)

Travel Requirement: Limited

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 86816.59 to $ 108520.74 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that’s committed to making a real difference and be part of something meaningful.

Benefits

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About The Role

Join the Housing Programs Servicing team, in the Bilingual Specialist, Multi-Unit Servicing and Default Management position. This is a unique opportunity to help build a servicing function for Housing Programs from the ground up. In this role, you will play a key part in developing a new team dedicated to managing servicing operations, delivering high-quality customer service, and safeguarding CMHC’s interests. In this role, you will be responsible for the day-to-day servicing of complex Multi-Unit mortgage applications. You will lead the analysis, decision-making, and recommendations related to risk mitigation strategies on a file-by-file basis. Your expertise will help identify key risks and develop innovative solutions that protect CMHC’s interests while maintaining a high standard of client service. You will also engage in direct communication and negotiation with clients to explore viable options, aiming to reach outcomes that minimizes CMHC's risk exposure and support its mission to help Canadians meet their housing needs.

This is a temporary position of a duration of up to 24 months.

What You'll Do

• Review and assess requests pertaining to CMHC loans, including covenant amendments, changes to special conditions, borrower structure modification requests, security releases, and partial sales, ensuring no additional risk is assumed by CMHC.
• Coordinate all activities, policies, and procedures related to effective operation of the Multi-Unit (MU) servicing portfolio for assigned projects.
• Conduct financial analysis of borrowers, evaluate market conditions, and assess the financial and operational performance of properties to ensure CMHC maintains adequate security when reviewing requests from borrowers.
• Provide guidance, support, and innovative solutions to clients and stakeholders, including communicating key decisions, interpretating policies, and responding to inquiries.
• Collaborate with internal and external stakeholders to manage and maintain complex client relationships.

What You Should Have

• An undergraduate degree in a related field such as business administration or commerce, with a concentration in accounting, finance, or property management.
• A minimum of five (5) years of experience in one or more of the following areas: Multi-Unit underwriting, real estate appraisal, business turnaround strategies, asset recovery, housing finance, or default management.
• Strong analytical, decision making and problem-solving skills.
• In-depth knowledge of risk factors related to mortgage loans for multi-unit projects with five or more units.
• Strong knowledge of mortgage loan insurance, real estate, financial markets and credit risk analysis.
• The ability to interpret appraisals, market and financial reports for multi-unit housing projects.
• Sound knowledge of CMHC Housing Programs and Mortgage Loan Insurance.
• Strong oral and written communication skills in both official languages (French and English), including negotiation skills and the ability to influence others.

It Would Be Great If You Also Had

• A professional designation such as Certified Property Manager (CPM), Certified in Real Estate Finance (CRF), or any other recognized designation from the Real Estate Institute of Canada (REIC).
• Experience in data analytics, business analytics, and financial modeling, with a proven ability to gather, interpret, and synthesize complex information to formulate recommendations, and provide strategic advice.

Posting closing date

Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion