Leader d'équipe, mode

Walmart; Laval (administrative region); On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmart Laval is seeking a Customer Service Leader for the Fashion area. You will assist in department processes, respond to problems, and develop associates through teaching and training, while delivering a high level of customer service and ensuring tasks are completed.

You’ll plan department activities, coordinate priorities, lead daily team huddles, schedule coverage, support recruiting, and participate in performance conversations. The minimum hourly rate starts at 21.85 CAD.

Qualifications

• Experience delivering exceptional customer service in retail.
• Ability to coach and develop associates through teaching and training.
• Strong communication and teamwork skills.

Responsibilities

• Provide excellent customer service by greeting customers and helping them find merchandise.
• Assist in directing and coordinating task completion based on priorities.
• Assess department presentation and implement merchandising changes as needed.
• Lead daily team huddles and communicate goals and updates to the team.
• Review and adjust schedules with the People Lead; assign associates to coverage.
• Identify training opportunities and develop associates through coaching.
• Maintain a safe, clean store environment and complete safety logs.

Skills

Customer service

Leadership

Training

Communication

Job description

Position Summary...

Assists in the leadership of the Fashion areas and department processes, responds to problems and inquiries and develops associates through teaching and training. Ensures a high level of customer service while ensuring task completion.
Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you\'ll do...

• 1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• 2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Coach and the Store Management Team.Delegate, assist and follow-up on completion of daily Customer Availability process tasks.
• 3. Assesses the overall presentation of Fashion Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
• 4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift, and provides the team with updates, set goals, and track productivity.
• 5. Review completed schedules with People Lead.
• 6. Assign Associates to support coverage and availability tasks in all areas of the store.
• 7. Tours assigned areas with the Coach and team associates to validate and identify training opportunities.Develops associates through teaching and training and provides feedback as needed.
• 8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• 9. Complete GTA/Workday tasks and supports Management.
• 10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring of new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste d\'b\'duit \u00e0 21.85.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

5205 BLVD ROBERT BOURASSA, LAVAL, QC H7E 0A3, Canada