Lead Technician

ServiceMaster Clean of Fraser Valley; Grande Prairie; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Lead Technician to join their dynamic team. This role involves performing essential restoration services, including water mitigation and mold remediation, while ensuring high standards of customer service. The ideal candidate will have a strong background in customer service and the ability to work independently. You will lead the team, maintain equipment, and ensure a clean and organized work environment. Join a company that values dedication and offers paid training and group benefits, all while working in a fast-paced and rewarding environment.

Benefits

Paid Training

Group Benefits Plan

Qualifications

• Customer service experience and valid class 5 driver's license required.
• IICRC certification and restoration industry experience preferred.

Responsibilities

• Perform water mitigation and mold remediation services under supervision.
• Maintain equipment and provide excellent customer service.

Skills

Customer Service

Communication Skills

Problem Solving

Stress Management

Conflict Resolution

Empathy

Independent Work

Education

High School Diploma or Equivalent

IICRC Certification

Tools

Microsoft Office (Outlook, One Drive)

Job description

Lead Technician

Position Summary
Paul Davis Restoration provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters.

Essential Duties/Responsibilities

• High-level performance of water mitigation, tarping, board up, mold remediation, asbestos/lead abatement, and carpet cleaning/reinstallation services according to Paul Davis and industry specifications under the supervision of the Operation Manager.
• The Restoration Industry is a 24/7 on call business. On call availability is required.
• Focus and dedication to providing excellent customer service.
• Maintain a clean, properly stocked, and organized truck and maintain all company equipment.
• Assist in warehousing and facility-related tasks when necessary.
• You will be a leader for the team.

Knowledge, Skills, and Abilities:

• Knowledge of Microsoft Office applications (Outlook, One Drive)
• Excellent Communication skills
• Ability to be assertive, empathetic, inspiring, and engaging to others
• Ability to work independently
• Ability to operate a vehicle safely
• Stress Management and Composure
• Problem Solving and Conflict Resolution
• Maintain a level of confidentiality
• Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
• All other duties as assigned

Required Education and Experience

• Customer Service experience
• Valid class 5 drivers license with a clean drivers abstract required
• High school or equivalent required

Preferred Education and Experience

• IICRC Certified, as an asset
• One or more years’ experience within the restoration industry
• 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling

Physical Requirement

• Must be able to stay in a stationary position up to 25% of the time within a vehicle.
• Ready to maneuver safely about job sites, stairs, walkways, roofs, crawl spaces.
• Occasionally ascends and descends a ladder to complete jobs.
• Must be able to observe and perceive information on a computer, cell phone, and documents.
• Must be able to communicate and converse with customers over the phone and face to face.
• Frequently will lift to 75lbs.
• Ability to safely operate a company vehicle.

Team Compensation and Benefits:

• Paid training
• Group Benefits Plan

Work Environment: Employees will be working indoor/outdoor and be exposed to outdoor weather conditions as well as occasionally working in the office.