Lead Technician

Paul Davis Restoration of Grande Prairie AB; Grande Prairie; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Lead Technician to join their dedicated team in providing top-notch restoration services. In this role, you will be responsible for performing essential tasks such as water mitigation, mold remediation, and ensuring customer satisfaction. The position requires on-call availability and a commitment to maintaining high standards of service. You'll lead a team while working in diverse environments, both indoors and outdoors. If you are passionate about helping others and thrive in dynamic situations, this opportunity is perfect for you. Join a company that values training and offers a supportive work atmosphere.

Benefits

Paid training

Group benefits plan

Qualifications

• Customer service experience is essential for this role.
• Valid class 5 driver's license with a clean abstract is required.

Responsibilities

• Perform water mitigation, mold remediation, and other restoration services.
• Ensure excellent customer service and maintain company equipment.

Skills

Microsoft Office applications

Excellent communication skills

Stress management

Problem solving

Conflict resolution

Customer service

Education

High school or equivalent

Tools

Company vehicle

Job description

Lead Technician

Position Summary
Paul Davis Restoration provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters.

Essential Duties/Responsibilities

• High-level performance of water mitigation, tarping, board up, mold remediation, asbestos/lead abatement, and carpet cleaning/reinstallation services according to Paul Davis and industry specifications under the supervision of the Operation Manager.
• The Restoration Industry is a 24/7 on call business. On call availability is required.
• Focus and dedication to providing excellent customer service.
• Maintain a clean, properly stocked, and organized truck and maintain all company equipment.
• Assist in warehousing and facility-related tasks when necessary.
• You will be a leader for the team.

Knowledge, Skills, and Abilities:

• Knowledge of Microsoft Office applications (Outlook, One Drive)
• Excellent communication skills
• Ability to be assertive, empathetic, inspiring, and engaging to others
• Ability to work independently
• Ability to operate a vehicle safely
• Stress management and composure
• Problem solving and conflict resolution
• Maintain a level of confidentiality
• Follow the Paul Davis values, vision, mission, and 10 serving basics
• All other duties as assigned

Required Education and Experience

• Customer service experience
• Valid class 5 driver's license with a clean driver's abstract required
• High school or equivalent required

Preferred Education and Experience

• IICRC Certified, as an asset
• One or more years’ experience within the restoration industry
• 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling

Physical Requirements

• Must be able to stay in a stationary position up to 25% of the time within a vehicle.
• Ready to maneuver safely about job sites, stairs, walkways, roofs, crawl spaces
• Occasionally ascends and descends a ladder to complete jobs
• Must be able to observe and perceive information on a computer, cell phone, and documents
• Must be able to communicate and converse with customers over the phone and face to face
• Frequently will lift to 75 lbs
• Ability to safely operate a company vehicle

Team Compensation and Benefits:

• Paid training
• Group benefits plan

Work Environment
Employees will be working indoors/outdoors and be exposed to outdoor weather conditions as well as occasionally working in the office.