Lead Restaurant Manager - Guest Experience & Operations

BHC; Banff; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Tips

Welcome Gift Card

Learning & Development allowance

Cell phone allowance

Extended health benefits after 3 mos

RRSP/FHSA matching after 3 mos

Disability coverage after 3 mos

3 weeks vacation + holidays

Volunteer time

Subsidized manager accommodation

Job summary

Banff Hospitality Collective is seeking an Assistant General Manager to oversee daily operations of Bluebird in Banff, collaborating with the General Manager and culinary team to deliver exceptional guest experiences and maintain the venue’s brand promise. You’ll lead by example, manage staff, optimize inventory and costs, and ensure safety, cleanliness, and compliance across all shifts.

You’ll participate in weekly to six-month planning meetings, contribute to training, and embody a

Qualifications

• Experience in the food and beverage industry is required.
• Supervisory or management experience is a strong asset.
• ProServe certification required.
• Availability to work mornings, afternoons, evenings, weekends, and holidays required.
• Adaptable with technology and systems, from day to day use to troubleshooting and training others.
• An amazing team player with a knack for bringing others together to work towards a common goal.
• Connecting with people and building trusting relationships comes easy to you.
• Strong communication skills and a collaborative, team focused working style.
• You know when to step back, welcome other perspectives, and try new approaches.
• Ability to work with people sensitively, tactfully, diplomatically, and professionally at all times.

Responsibilities

• Oversee and manage all areas of the venue, using your discretion to make decisions quickly.
• Lead by example, maintaining a floor presence for the duration of your shift.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
• Ensure financial and payroll administration, including invoicing and reporting, is accurate, timely, and compliant with company policy.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure compliance with operational standards, company policies, and federal, provincial, and municipal laws.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Deeply understand and champion the venue’s brand, delivering on its promise and inspiring your team to do the same.
• Focus on outstanding guest service, responding to complaints, taking appropriate action, and generating return guests.
• Recognize the importance of employee experience and build a strong team culture.
• Prepare for and attend weekly, monthly, quarterly, and six month planning meetings.

Skills

Supervisory

ProServe certification

Flexible scheduling

Team player

Communication skills

Job description

Banff Hospitality Collective is seeking an Assistant General Manager to oversee daily operations of Bluebird in Banff, collaborating with the General Manager and culinary team to deliver exceptional guest experiences and maintain the venue’s brand promise. You’ll lead by example, manage staff, optimize inventory and costs, and ensure safety, cleanliness, and compliance across all shifts.

You’ll participate in weekly to six-month planning meetings, contribute to training, and embody a